Review by MacBridger
Good "Installers rock, good speed"
- Location: West Newton,Westmoreland,PA
- Cost: $99 per month (12 month contract)
- Install: about 7 days
Bad "phone support is average, sales people shady"
Overall "Best ISP in the area"
|Pre Sales information:|
Value for money:
(ratings above consensus)
West Newton, PA / Westmoreland County
One of my first calls upon moving into our new home was to Comcast. After living in an area with almost no broadband options for 4 years, I was excited to have the prospect of good internet. I was also excited at the option of phone service that didn't sound like a bowl of Rice Crispies.
The sales agent was exactly that, and tried to get me to buy an expensive package for voice, TV and internet. I opted instead for a lesser package with reduce TV service. Phone and internet are my most important services. I was given $99 as the price for the first year, with $114 in the second. This would include digital voice, digital cable TV, and 12 Mbps internet. The only thing that concerned me is that I had to pry the options for various services out of the agent. Promotions were not volunteered and I had to ask about specific options to get information on it. So it's a good idea to do your homework before ordering.
I have yet to extensively test the internet service, but so far it is more reliable than the power grid. I do a considerable bit of online gaming, and my pings have been excellent. 30-50 ms on average. The speed tests that I've run have all been in the 6 Mbps range or higher.
The reliability faded in winter, which is not totally unexpected. One of our big oddities was frequent loss of phone and internet. Totally random and it never affected TV service. Upon calling tech support I was told it was my router's fault. I've never heard of a router causing sync loss...
That issue continued into February when our cable box decided to commit suicide. When the tech came out to replace the box I asked him about the sync loss on the modem and he checked it out. He quickly found the issue, a faulty splitter. God bless the on site guys!
Elizabeth, PA / Allegheny County
I ordered Comcast after my fiasco with Verizon. With speeds of 6 Mbps down and a price tag of only $19.99, I almost had to try it out. I called Comcast up and placed my order. I wanted a self install kit, but they set me up for an installer appointment since I was having other services added as well. The appointment was set for 15 days after my call. I was told that they are extremely busy in my area.
The day of the installation comes and the installer sets up my other services and hands me the self install kit. However, no modem. He was surprised to see no modem in the install kit and immediately phoned the office to get one. He told me that this is the first time he has had a cable modem installation in my area. The installer finishes up some wiring and says that he'll be back in about 15 minutes with the modem. In less than 15 minutes he returns, modem in hand.
The self install software from Comcast is junk. It locked up my system numerous times. Finally it did run, but then it just displayed an error and said to call Comcast. Which I did.
I spoke to a very polite, and knowledgeable tech who helped me set up my account. He had me try to set it up from Internet Explorer, but even that was giving me errors. I was able to register my email address through IE before it locked up though. After that, the tech assisted in registering the modem. A reboot and a few minutes more and I was up and surfing.
To review the connection, it is; 6 Mbps down, 384 Kbps, with dynamic IP address. I received an RCA modem connected via ethernet, and despite the software not working, the installation was relatively easy. So far I am greatly enjoying this connection.
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updated 2.8 years ago