Review by Donut 
UPDATED: 12 days ago
member for 3.5 years, 390 visits, last login: 1 days ago
 Romulus,Wayne,MI
 $45 per month
 "Fast and Getting Faster"
 "Tech support and Cost"
 "Shop Around if possible"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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In the area I live in we have Comcast and well Comcast. DSL is not offered in most of our city. We are subscribed to the 6 Mbps DOWN/1 Mbps UP connection. We have Cable,Internet and Digital Phone thru Comcast. It runs us about $150 per month. We started out with Media One for broadband and they were bought out by Comcast a few years later, but installation wise when we got the Digital Phone they sent out a Contractor who screwed up the installation and we had to have a Comcast tech come out and fix it. We were given a Arris Modem witch controls the internet and phone service.
Update: We got Tired of paying an arm and leg. So we called and asked them for the tripple play price. They no longer offer it. Thats when they told us we have been with them for 7 years and they were nice to upgrade our digital cable so now we have like a lot more channels and only pay 130 dollars.
Bottom Line:
Speeds have been increasing over our 7 years with them. And recently the service has gotten much better. Every once in a blue moon we have an outage but its like that with all services. I believe they charge too much for there service but like I said above we have no choice.
Followup comments:  attsbcisgay
join:2003-03-18
Beverly Hills, CA | hehe don't count on tech support/help? ok but what isp has good tech support? | |
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ShortFatBaldGuy
@67.189.x.x
| Service is outstanding in Portland Oregon Man - the local office (not the toll-free number!) has responded to three emergencies for me and had a tech on my doorstep before the end of business each time!
Issue #1: Had DSL, switched local phone company and lost DSL. New local company couldn't give it to me (ATT). HAD to go to cable. Since I run a home office, high speed internet access was critical. When I called the local Comcast office, they had me online at 6Mps/765kbs before the end of business.
Issue #2: Signal crapped out. Called the local office again and, just as before, a technician was on the scene in the afternoon. Something in the wiring at the pole. Fixed and back up.
Issue #3: Severe degradation of d/l speed. Had just installed VoIP phone and couldn't use it or the PC - shut my office down again. Was ready to blame Vonage VoIP system, but AGAIN the Comcast guy showed up on the same day, traced the problem to two things: A squirrell had chewed the line between the pole and house, and the original modem had crapped out. New cable and new modem and BAM! 8Mps d/l and 700kps+ u/l.
I have found it very wise to avoid the toll-free number and try to find the local sales outlet. MUCH better response. | |
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SilentChirp
@comcast.net | Comcast is a great ISP! I live in dallas texas. I currently have a 8mb connection. No complaints here. | |
| colloquor
join:2008-12-28
Urbana, IL
| Comcast Service Slower in Central Illinois Recently Comcast had an "upgrade" in central Illinois, and guess what: both the download and upload speeds decreased at my location. Not only that, but during the upgrade, which included installing new 4-port couplers or splitters on the cable line behind our house, they forgot to re-connect our coax to the coupler. So, for a day and a half we had no cable. When they returned, they re-connected the coax, but failed to provide a drip loop in the coax, as all others on this node. Anyone who ever deals with, knows about, or installs coax of any type knows that you always provide a drip loop upstream to the connector so that rain doesn't flow down the coax and into the coaxial connector at the coupler. This leads to contamination of the connector and possibly the coax shield which creates signal attenuation. Sometimes I really wonder about the competence of Comcast's installers or technicians.
Since Comcast took over cable from our previous provider, Insight Communications in central Illinois, the broadband speed has only decreased in bandwidth. And, they've also reduced the channel count on cable TV as well. All for slightly more money per month than Insight. Such a deal . . .
If I want broadband, excluding satellite, I'm stuck with Comcast as the ONLY option. DSL is not available due to the distance from the central office. | |
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