 Review by OldschoolDSL 
UPDATED: 139 days ago
member for 3.7 years, 688 visits, last login: 138 days ago
 Holyoke,Hampden,MA
 $60 per month
 about 14 days
 "It was high speed"
 "Everything from pre-sales, double billing, support, pricing, ect..."
 "If you have other options, use them!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Comcrap is crap-tastic!
1.) Was lied to about free install. They tried to bill me 250.00 because they had to connect my outside wire. Allow me to be clear and say, the house was already wired for cable. They wanted to charge me 250.00, just to plug line "1" into line "2".
Upon calling them, they brought down that charge to 50.00 to have the tech install in my home. I was told the free install was only if I did it myself. I told them I could have done it myself, but the guy said no and continued to work. Was told by him it was part of the free setup.
2.) The install took them over 14 days. First I was told they would have someone over my house in 1 day. They claimed someone had come by and that I was not there. They wanted to charge me to have someone come out again, but I pointed out that I had the complete day off and that the guy next door waited with me, who was already a member. They agreed not to bill me for a "second" visit.
Truck comes 7 days later and even after they hooked up my computer, there was still no connection to the Internet. Turns out the filter in the box on the poll was bad and I had to wait another 8 days for someone to replace it.
3.) When I joined, I was told I would get 3 months free. I was billed for 4 months (the 3 free + 1 month in advanced). When I called up, I was told that I did not sign up under the promo and agreed to pay full price up front. It took 2 weeks to find someone to credit me my service.
4.) My connection fell 2x and I waited 3 hours on hold the first time and 1 1/2 the second time.
5.) Although I can not totally blame Comcrap, the IP I was given was being targeted with a DOS command. Their Tech Support confirmed this, but did not know how to change my IP. I got it to changed after being offline for 1 week. Further more, no one would credit me for the time I was offline because of it.
6.) Was billed for my OWN modem. They claimed that I was using theirs, when I had my own. Once I had this removed, I noticed a surcharge fee that was the same value of their modem fee added onto my bill. I called up Comcrap and was told that it was to cover Federal Fees and Taxes. Funny on how it was the same value of the modem fee and it was added as soon as they removed it.
7.) I was told that my bill would be only 39.95 + tax. It ended up being 49.95 + tax. They claim that I was miss quoted. Offered me 1 months free service, which I never got.
8.) My service was unplugged for 7 days, because a Comcast Tech mixed up my line on the poll with someone else's.
9.) Got a letter saying I used to much bandwidth, during the time someone else was getting my High Speed for free (see #8 above)
10.) Was called up 10x or more asking me if I wanted Comcast High Speed, even after already getting Comcast High Speed. Calls in the morning, afternoon, and evening.
11.) Kept getting someone else's e-mail. My e-mail kept either getting lost or sent to someone else.
12.) Could not end service. After all this, it was time to get out. But doing so, took another 1 month. I was still billed for 1 month in advance and wanted to be credited for it, but was told no. So I paid 2 months of service I never got... 1 month in advance and 1 month after my service was over.
Avoid them as if they where the plague!!!!!!
UPDATE 11-01-2006: Was forced to move to Comcast while waiting for my DSL Service (Verizon) to reconnect. In short, I was told I could have Dry Loop (naked dsl), but was later told this information was incorrect.
Comcrap prices have gone up from 49.00 to 60.00 a month. There speeds start at 6mb/768kb, but for some reason they have me at only 1.5MB/768kb. I called up Comcast as I'm paying for 6MB/768, but they are unable or unwilling to address the problem. They claim they have no idea on why I'm stuck at 1.5MB and recommended I upgrade to their 8MB speed for 80.00 if I'm unhappy.
The service keeps going on and off. One moment I'll be online and then next thing I know, it offline for an hour.
UPDATE 03-12-2007: Got a call from a creditor today, who claims I still owed Comcast 224.93. At first I thought the call was some kind of scam to dish out my credit card or mail them a check. I had long since ended my service with Comcast and paid off all my bills (yuk!).
Decided to call the local Comcast Dept. and sure enough they "claimed" I kept my modem and TV box. For the record, I never had a TV Box & I DID return their modem. It would seem now I have this on my credit report as well. Funny thing to add to all this, I not one ever got a bill or letter about this before (until now).
UPDATE 06-21-2007: Staying with my in-laws for a while (how did my loving wife, get me to agree to this? LOL) and you guessed it.. They use Comcast. There service goes on and off 4x a day (at the same time, every day). But as I'm not paying for it, I guess I can't really say much. Speeds change often. Sometimes its what you would expect and other times you wish you had been using dial-up (it would be FASTER). Their digital cable seems to get "fuzzy" and on-demand has a load error, which seems to fix its self if you reload the movie at least the 2nd time.
UPDATE 09-17-2007 - I'm moving out of a Comcast service area and exchanging it for Charter. The above still remains true at this time.
~ Closed Review ~ 09/17/2007
~Re-open ~ 01-27-2009
UPDATE 01-27-209: I moved once more and Comcast was the ONLY option for service here on high speed. DSL is currently not an option (unknown reasons, but was told its not).
Service is surprisingly good, so far. Will better update later.
UPDATE 06-22-2009: Their service has improved, but their billing has not. I kept getting billed for a modem I own. I bought mine at Best Buy and they would bill me monthly for it. This was easily corrected when I faxed them a copy of proof of owning it. But sometime after, they continued to re-bil me for my own modem.
After leaving Comcast for Verizon... They say I owe them for the modem. Needless to say, they can report me to credit it they like. I'm not giving back the modem I bought with my own money and not re-paying for it.
~ End review ~ 06-22-2009
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