 Review by dandelion 
member for 9.9 years, 5882 visits, last login: a few hours ago
updated 1.4 years ago
 Germantown,Shelby,TN
 $44 per month "The only cable offered in my area" "Fair" "Usually things improve when not a monopoly"
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The steps you have to go through on the answering machine when calling to order, get help, start or stop a service etc. is excessive even from today's standards and there is a possibility you will get cut off while waiting then need to start it all again.
You can call Comcast, speak to a very nice customer service rep, think all is arranged and call back only to find out all is NOT arranged and totally different information is given out between one rep and another. If you desire to talk to a supervisor there is none available usually so you wait for a possible phone call. I don't believe this is different from most cable though. I DO object to them using shoddy modems i.e. not a new one even in the stores and all rebuilt. So far mine is working but there is a rattle inside if you shake it.
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