Review by madrhino 
UPDATED: 240 days ago
member for 4 years, 1580 visits, last login: 11 days ago
 Beltsville,Prince Georges,MD
 $19 per month (6 month contract)
 about 1 days
 "reliable-which negates the horrible customer service"
 "overpriced,limited Usenet access,absolutly the worst customer service on earth"
 "Overpriced.I can get FIOS now.If Comcast doesn't increase the UL BW by March I'm gone"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I used to have Verizon DSL and this is much more reliable.This is important because the customer service is beyond atrocious,it is for all practical purposes non-existent.Email support tells you to call,the call center just tells you they don't know.Then,since most of the clueless CSR's are reading off scripts, they schedule a technician to NOT SHOW UP!!!!!(twice)
Another neg is my upload speed is 384 KB/s(768 available).Most of the surrounding counties have 16/1or2 but evidently my County Executive is taking his graft elsewhere(I think the outgoing Governor and his wife got most of the Comcast bribe budget) because we don't have it and evidently ain't gonna get it anytime soon.
The reliability is awesome though.If the price was more in line with the market I'd probably be a customer for life.But since I can get a faster FIOS connection with unlimited Usenet for less money I really have no choice but to leave in 2 months when my deal is up.
Edit 11-27-07 -I got rid of Comcast in September for 2 reasons
1) They don't seem to be concerned about speeds in my area, even though FIOS is available the most Comcast offers is still 8/768
2)The use of the evil Sandvine program.Sorry guys, if I send legal packets I don't want them being tampered with.
Followup comments:  ChrisSusalka
join:2006-12-09
Hillsborough, NH
| Comcast vs. Fios Comcast has SO many more features than Fios, it's rediculous. Comcast photo show, anti-virus, pop-up blockers, video emailing, The Fan, all of which are FREE! Fios is a pain in the butt to get installed. If you want a free install, you gotta sign a 2 year contract. Pulling up websites isn't much faster either. Comcast increased my speed from 2 megs to 4 megs to 6 megs in the past couple of years, and hasn't increased the price! Verizon is raising prices on other products so they can fund Fios to the home. Comcast is Fiber out to the node and then cable to the home. If your cable breaks, you call a tech to fix it and it's no charge. You call Verizon to fix the Fios... Good luck! And the charge is $110 per 1/2 hour! What happens when you call Verizon at 6pm for tech support on a Friday night? You get nothing. You need to call back on MONDAY (if it's not a holiday) at 9am. Comcast is open for tech issues 24/7. Fios isn't all it's cracked up to be, and people will realize that soon. Cable will allow 200 meg's of info to pass through, so no reason to go to FIOS. It doesn't do anything that cable can't do. Speed for cable will increase soon. Have no fear. | |
|  | edactic
join:2005-08-21
Indianapolis, IN
 ·Comcast
 ·EarthLink
| Re: Comcast vs. Fios I actually cannot tell if you are serious about those things or just exercising subtle sarcasm.
Information I've received indicates that Comcast's pricing from market to market is heterogenous, gouging customers where there is no serious competition. Basically a monopoly in disguise. I also think that their choke hold on upload speed makes their price gouging even more unfair.
Many people, including myself, only want and need the pipe. The fatter, the better. Everything else is just fluff.
If fiber comes to my neighborhood, I'm done with Comcast. | |
| | 
kyler13
Is your fiber grounded?
join:2006-12-12
Arnold, MD
 ·ViaTalk
 ·Verizon FIOS
| Comcast here charges $45 in our county for HSI, but Baltimore City gets it for $30. Likewise, Comcast analog TV is $40 in this county and $55 (!) in the neighboring county. It's ridiculous, and Comcast has been doing this for years. Something can be said for Verizon at the very least offering consistent pricing regionally, rather than making me jealous of my neighboring counties (or them jealous of me). Comcast had been reliable up until recently for me. They offered to up my speed at no charge when I told them I was canceling, but upping my speed limit won't help when, for some reason, it's being severely restricted by what I can only guess is an overcrowded network. At peak times, I was hitting sub-1Mbps. All is well with FIOS and the install was cake. Most of what Comcast offers, you can get free from elsewhere. Verizon gives you security features too. It's not worth an extra $120 per year for the Comcast features. I believe the FIOS ONTs are physically capable of 655Mbps on the data side, and that doesn't include broadcast TV. FIOS is much more future-proof right now than cable. | |
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