Review by madrhino
Good "reliable-which negates the horrible customer service"
- Location: Hyattsville,Prince Georges,MD
- Cost: $19 per month (6 month contract)
- Install: about 1 days
Bad "overpriced,limited Usenet access,absolutly the worst customer service on earth"
Overall "Overpriced.I can get FIOS now.If Comcast doesn't increase the UL BW by March I'm gone"
|Pre Sales information:|
Value for money:
(ratings below consensus)
I used to have Verizon DSL and this is much more reliable.This is important because the customer service is beyond atrocious,it is for all practical purposes non-existent.Email support tells you to call,the call center just tells you they don't know.Then,since most of the clueless CSR's are reading off scripts, they schedule a technician to NOT SHOW UP!!!!!(twice)
Another neg is my upload speed is 384 KB/s(768 available).Most of the surrounding counties have 16/1or2 but evidently my County Executive is taking his graft elsewhere(I think the outgoing Governor and his wife got most of the Comcast bribe budget) because we don't have it and evidently ain't gonna get it anytime soon.
The reliability is awesome though.If the price was more in line with the market I'd probably be a customer for life.But since I can get a faster FIOS connection with unlimited Usenet for less money I really have no choice but to leave in 2 months when my deal is up.
Edit 11-27-07 -I got rid of Comcast in September for 2 reasons
1) They don't seem to be concerned about speeds in my area, even though FIOS is available the most Comcast offers is still 8/768
2)The use of the evil Sandvine program.Sorry guys, if I send legal packets I don't want them being tampered with.
member for 9.6 years, 1818 visits, last login: 11 days ago
updated 247 days ago