Review by axelrose
Good "15 MEG Down BUT! 20 Meg Synchronis competition is finally."
- Location: Chattanooga,Hamilton,TN
- Cost: $100 per month
- Install: about 4 days
Bad "When speed/latency is bad it's really bad. Websites can take up to 3 Minites to respond. Comcast Latency is Horrific !!!"
Overall "After nearly 3 decades Chattanoogan now have 3 true broadband options. Competition is GOOD!!"
|Pre Sales information:|
Value for money:
(ratings below consensus)
For the last 36+ HRS downloads are UNDER 500 kbps which is a crawl at best. Hope CrapCast/XXXfinity fixes this..???
11/17/2010 @ 400PM
Comcast's LATENCY is so terrible that it can take nearly 2 whole minutes o load a website or click a url redirection link. Latency is so bad that it's literally like 56K(Yes I am old enough to remeber 56K for many years.
What is the point of 15MEG connections if latency is so terrible that your experience is on par with 56K connections and at time 300 Commodore 64 speeds.
You can tell I'm a tad upset..sorry
[Please read NEW information near the bottom]
About one year ago the speed and latency was great, then the bottom dropped out. It is either an oversold node or general neglict of the area. I can remember at or above speeds for my 6000kbps tier about a year ago but now I am lucky if I get this performance 50% of the time. USENET is "always" half the speed and it "waits" before beginning a download of a binary.
Even http/ftp downloads are not as advertised speeds. I am lucky to exceed 200KB/sec downloads while other in my area have reported/told me of speed at or above the advertised speed.
When I complained about not getting the tier speed the customer service rep. asked my "what are you wanting to do that you NEED that kind of speed", he ignored that people within 15 miles of me were getting 25-50% better speeds and we ended the call without any help being offered.
All in all I would rate COMCAST in chattanooga as average to poor as far as speed and HORRIBLE rating with regard to customer service.
There is not other cable broadband service I could switch to that I am aware of right now. I would switch, not to DSL, if their was a choice for me.
Very unhappy chattanooga TN comcast HSI cmcast customer
EDIT May 30th 2008---Please read below [newer information]
I now have a Brand New Motorola SB5120 Modem and it has fixed about 99% of my problems with Speed. It has NOT fixed problems with latency or jerky/pausing websites when they load. I am speaking of mainstream websites like google and weather.com
I am on the 6000/384 tier and paying nearly $59 for HSI and nearly $105 for both Cable tv and hsi.
I am in Chattanooga TN and have been a broadband user since the @HOME days near 1999
My experience with Comcast sending a tech to my house has been about 50/50
Everything other comcast tech usually diagnosis and fixes my problems.
I have called a Comcast tech to my home about 5 times since the initial @HOME install near 1999-2000 years.
Since this New Modem my satisfaction level is now nearly 85% overall, and I would recommend Comcast HSI to anyone with the money.
EDIT: More choices and higher speeds, SEPTEMBER 28, 2010
We have EPB (Our power board) offering 4 tiers starting with 20 MEG up and down synchronous speeds for around $15 cheaper than Current COMCAST when bundled with a modest TV Package. We, Chattanooga, literally went from the LATE 1970s until this year, 2010, before having more than ONE CHOICE. The New Yorkers reqading this got to be laughing but that is how things work in 2 horse towns with Gov't officials get kick backs for years of killing any competition.
Once I see and can verify a true FLOCK to EBPNET I'm going to stay with Comcast. By then the prices should have droped a litrtle more.
God Bless capitalism, free markets and competition. It's always good and you can always walk away by using your phone and some forms.
I've been with this setup since before comcast, it was called at home as far back as 1999. I miss those days of 1.5 Meg Down and 384 Bytes Up, so quick..
Anyway, I hope this helped someone, Lord knows it helped me!
member for 8.5 years, 1179 visits, last login: 34 days ago
updated 2.1 years ago
·AT&T DSL Service
A few years ago, many southern states got a proposal to run fiber. I know when I lived in Georgia, it was called something like, "Connect Georgia Now", where they got Federal grants to run dark fiber. Many small telecos began offering/reselling fiber internet and t.v. services that usually only offered D.S.L and POTS.
The only thing I noticed was that even though it was Fiber, the fastest tier in my area at the time was 10/10. And they didn't offer bundles only al-a-carte. So it was a little more expensive. That being said, glad things resolved for you.
If you search a little, it appears many states got funds to lay dark fiber. And now, anytime a new roadway is built, they usually drop fiber along with it.
And, you're right, Comcast over sells nodes a long with keeping equipment until it basically dies. They don't replace anything unless they absolutely have too. It's sad.
With Comcast tech support it's basically the blame game.
Good luck, and enjoy your new 'nets.