 Review by axelrose 
UPDATED: 1.4 years ago
member for 4.5 years, 982 visits, last login: a few hours ago
 Chattanooga,Hamilton,TN
 $59 per month
 about 5 days
 "It is VERY fast now"
 "It frequently pauses and has laggy/jerky loading of well-known websites no matter the hour of the day."
 "With this new Modem it is better, finally!"
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(ratings match consensus)
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[Please read NEW information near the bottom]
About one year ago the speed and latency was great, then the bottom dropped out. It is either an oversold node or general neglict of the area. I can remember at or above speeds for my 6000kbps tier about a year ago but now I am lucky if I get this performance 50% of the time. USENET is "always" half the speed and it "waits" before beginning a download of a binary.
Even http/ftp downloads are not as advertised speeds. I am lucky to exceed 200KB/sec downloads while other in my area have reported/told me of speed at or above the advertised speed.
When I complained about not getting the tier speed the customer service rep. asked my "what are you wanting to do that you NEED that kind of speed", he ignored that people within 15 miles of me were getting 25-50% better speeds and we ended the call without any help being offered.
All in all I would rate COMCAST in chattanooga as average to poor as far as speed and HORRIBLE rating with regard to customer service.
There is not other cable broadband service I could switch to that I am aware of right now. I would switch, not to DSL, if their was a choice for me.
Signed,
Very unhappy chattanooga TN comcast HSI cmcast customer
EDIT May 30th 2008---Please read below [newer information]
I now have a Brand New Motorola SB5120 Modem and it has fixed about 99% of my problems with Speed. It has NOT fixed problems with latency or jerky/pausing websites when they load. I am speaking of mainstream websites like google and weather.com
I am on the 6000/384 tier and paying nearly $59 for HSI and nearly $105 for both Cable tv and hsi.
I am in Chattanooga TN and have been a broadband user since the @HOME days near 1999
My experience with Comcast sending a tech to my house has been about 50/50
Everything other comcast tech usually diagnosis and fixes my problems.
I have called a Comcast tech to my home about 5 times since the initial @HOME install near 1999-2000 years.
Since this New Modem my satisfaction level is now nearly 85% overall, and I would recommend Comcast HSI to anyone with the money.
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