 Review by edhalen 
UPDATED: 1.1 years ago
member for 6.2 years, 1612 visits, last login: 63 days ago
 Yorkville,Kendall,IL
 $55 per month
 "Fairly quick installation"
 "Higher cost when sold separately and latency issues constant making gaming difficult"
 "Going back to DSL due to higher cost and latency issues"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Speed - 6meg/384
Cost - $33/month as part of the TV/VOIP/HSI package
Order/install process - smooth
Home equipment - ARRIS HSI/VOIP modem
I became a Comcast HSI customer by default. ATT didn't offer HSI here in my new neighborhood when we moved here in September of '06. So, we went with the TV/VOIP/HSI package. The HSI portion has been really good. The install went without too much trouble. I did have to have a tech visit to straighten out some poor cable wiring that the builder had done. The wires had to be trimmed down and better terminals installed. After that the signal was rock solid. Since install I've had no outages to speak of and the speed has been good. I'm on the 6meg/384 package. With respect to downloads and upload the power boost is a really neat thing and it works pretty well. My downloads are anywhere from 1.5 to 2 meg/sec!!! Uploads have just gone up to over 2000kbps - up from no more than 350kbps before. That is a nice advantage for Cable HSI over DSL.
As for the other 2 parts of the package - the VOIP service leaves something to be desired. We recently switched back to ATT phone service. The reason I bring that up is that recently ATT has brought HSI here through a new RT in my neighborhood. With how well the Comcast HSI experience has been so far I'm not sure I will go back to DSL. The only thing that would probably force me to is the cost. Because I have cancelled my TV and VOIP with Comcast they have threatened to raise my price of the HSI. All in all I have been pleased with the Comcast HSI experience. As always though, YYMV (your mileage may vary).
6/23/07 - UPDATE>> Comcast HSI is raising my price on the 6meg package to $55 per month. I can now get ATT HSI 3meg package for $25 per month. Also, over the past 3 months I have been experiencing latency spikes which is making online gaming very difficult. The latency spikes are consistent. It goes from 20-70ms up to 400-900ms and then back down. It's hard to game when your opponents are disappearing at random times. So, the Comcast HSI experience was great initially. The speeds were fantastic and the price was great - until we cancelled the other 2 portions of our package. Now the speed isn't worth the cost. When the ATT Elite package becomes available it will only cost $35 per month. Easy choice for me.
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