Review by melt2003 
Posted: 2.4 years ago
member for 6.2 years, 113 visits, last login: 1 year ago
 Tupelo,Lee,MS
 $52 per month
 about 30 days
 "its available here"
 "tech support, reliablilty, latency"
 "go elsewhere if you possibly can"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I have been a customer of this company for over forty years, since before it was Comcast even. When they brought internet here, in 2003, it was great. And remained very good for a couple of years. For the past year it has been in a steady decline. My ping to my groups server in Dallas was in the mid 30's for 3 years steady as a rock. About 9 nine months ago it was in the mid to upper 50's steady. For the past two months it has been in the mid 70 range steady. For the others that connect to this server from around the US, ping times have actually improved.
With Comcast you will find that as long as everything is working and you pay your bill of course, it's a pretty good service. But when you start to have trouble it is truly a nightmare. Navigating their tech support tree is extremely frustrating, I couldn't believe it at first. After thinking about this for a long time, my only conclusion is that they've designed it that way purposely. This is a multi-billion dollar corporation, I cannot beleive that everything they do isn't purposely designed. So be prepared to be extremely frustrated(mad as hell) if you have to deal with tech support.
Couple of examples to illustrate:
My first experience with tech support was late one night, my connection suddenly dropped out so I called the 800 comcast thingy. I explained that I had no connection and the lights on the modem were all out except for the power light. She told me to ( and I swear this is the God's truth ) to open Internet Explorer, goto Tools and Internet Options and Delete your cookies. I asked how deleting the cookies on my computer would make the lights come back on my modem. No reply to my question, she became hostile and said, if you won't do what I tell you then I can't help you. I said I was not deleting my cookies and losing all my passwords. Well I can't help you then and we ended the call. Next morning I drove down to the local office and reported the outage, they said they'd have it back on by noon. Which they did.
My last, I hope, contact with support they sent a guy out here in an old beat-up truck that did have Comcast written on the side. But he didn't have on any kind of Comcast uniform or other marking. So I asked to see his Comcast ID, well he couldn't produce it, so I sent him packing. BTW, they are required by law to have a visible ID badge before they come on your premises in this state. Now whenever I call tech support they just put me on hold and never come back on the line.
I have always had a special affinity for Comcast because it was started here in my home town by a good, hard-working guy back in the sixties. So it pains me to say this, save yourself a lot of grief, if you need internet service, look elsewhere.
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