Review by modifiy 
UPDATED: 1.6 years ago
member for 8.6 years, 127 visits, last login: 92 days ago
 Minneapolis,Anoka,MN
 $42 per month
 about 365 days
 "Works sometimes"
 "Most of the time it's slow or its out due to rain"
 "Worst support I've ever had!"
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(ratings below consensus)
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I moved into a new place about 8 months ago and signed up for comcast, the worst mistake I've ever made. Every time it would get wet or rain for 10mins in my area the cable would go out for the day. In spring and fall/winter it rains almost 2-3 times a week. Of course what do you want to do when its a rainy day? Surf the net, but I can't
I contacted them every time it would rain and they would send a tech out who would replace a few ends of a coax cable and say that it had a bad connection and leave. I had every cable, cable end, and modem replace more then once and still had the problem. I've had well over 25 techs to my house in less then 6 months and yet they still think its something in the house. Most say something along the lines of "well if it was outside of the house we would see it. We have very sophisticated technology to monitor all the lines and can see any problems." I don't know how true that is.
I called to cancel the other month and told them how pissed off I was about this and they asked me to give him a shot at getting it fixed and he would give me a discount for all my problems. So I said yes just to see if they could fix it this time. They send out two techs who put an amp on my line (which I was told by about 10 techs before him amps don't do any good for cable modems) and leaves saying that should be fixed. Two weeks later it rains and my cable is back out again. At that point I'm not surprised.
I don't know where they get these techs from, but the must think I'm some normal idiot who doesn't know anything about cable, which I'm not. It seems like most of them don't want to deal with the problem and by the time they get there 4 days later after the problem its working they can do just about anything and say "everything looks good I'm sure you wont have anymore problems."
Overall this is the worst support and most problems I've ever had with any internet service. I will never use comcast for any service again.
One other note; after all this I finally figured out why all my neighbors in the area had satellite dishes and dsl instead of comcast. Of course I guess I had to figure that out the hard way.
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