 Review by dallash 
UPDATED: 1.9 years ago
member for 8.2 years, 2118 visits, last login: a few hours ago
 Little Rock,Pulaski,AR
 $57 per month
 about 15 days
 "Good download speeds"
 "Half-day outage the first week, the price is high"
 "The price is really out-of-bounds, but I'm not going with AT&T"
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(ratings match consensus)
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For basic service (I don't use Comcast for TV), I'm paying over $57 per month.
What happened to the $20ish broadband they advertise?
The speed is good, but the nature of America's duopoly in broadband service keep the prices artificially high. How did the most basic service from one of the two biggest providers end up costing me over $55 per month?
That aside, my Vonage runs quite well, download speeds are great and my son's 360 works like a charm.
I had an unfortunate half-day outage the first week of my service. I lost service about 3am one morning, and the cable modem was out of sync. I called Comcast, and was pleasantly surprised to find myself talking to a human (a US-based one, at that). The support rep politely informed me that there wan an "outage in your area", but offered no other info.
I was just pleased that it wasn't something wrong on my end, and sat patiently waiting for service to be restored.
After 8 hours or so, I was feeling kind of perturbed. I hoped this outage wasn't a harbinger of things to come. So I called back into support, talked to another friendly rep who had the same story. When I pressed for an ETA, the lady told me that she couldn't say when it would be fixed, but that the ticket was a "Phase II", which usually means the problem is nearing resolution. Not the exact answer I was looking for, but I was OK with that.
Service came back up later that day, and all has been normal since.
Another minor complaint was when I ordered my service on-line. It was a pretty smooth process, and I assumed the installer would come the next Monday or Tuesday (I think I placed the order on a Tuesday), as the calendar I saw had indicated. Turns out, they called me to inform me that it would be Monday of the following week. The calendar should be a little more realistic. I would have been OK waiting for that long, but the on-line scheduler led me to believe it was going to be installed much sooner.
All-in-all, I'm a pretty happy camper. I may one day need business-class service, with a static IP or even a routed subnet, and I wonder if Comcast can pull that off professionally...I hope so.
I would be interested to figure out some promotion or cool deal where I could save a little money on my service (referral program, perhaps), but hey, I need the service, so it's obvious I'm willing to pay for it.
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