Review by goalieskates 
UPDATED: 1.7 years ago
member for 5.1 years, 1480 visits, last login: a few hours ago
 Knoxville,Knox,TN
 $150 per month
 "Few problems on the technical side, fast"
 "Poor customer service, poor communications, hidden fees, expensive"
 "Adios"
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(ratings match consensus)
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After ten years of BellSouth DSL and DirecTV, we switched to the Comcast Triple Play.
Installation was relatively painless, although it required two separate installs (one for cable tv, the second for phone/internet) about a week and a half apart and of course two separate installation fees that we hadn't been told about during the signup process. Surprise.
As far as the internet goes, the service is faster than DSL and overall more reliable. There have been periodic mystery outages, and for a few weeks we experienced problems where it was necessary to reset the modem on a daily basis, but overall the connection has been pretty good by comparison. Email is a different story - accounts stop working for a while at odd hours (not all at once - we have 3 emails set up, and 1 will stop working while the others are fine).
The business side of Comcast has made us crazy, however.
They can email ads to their customers, but they can't notify them of planned maintenance. There are funky fees added on at every turn - you pay a fee to pay your bill in person, you pay a fee to talk to a person instead of a menu. And they came out with a really dreadful new home page design during our time with them that we quickly learned to avoid. There were similar gotchas with the other two services. Nothing really big but the cumulative effect just leaves a bad taste.
Once the promo period is over, the service ain't cheap. We'd probably have stayed with them despite the cost, if it weren't for the other stuff. We're therefore in the process of moving to another provider. One interesting side effect, because we have Comcast's Digital Voice and we're taking the phone number with us, we had to fill out paperwork for the FCC. They in turn notified Comcast, and we started having a lot of random problems with the service. When I called to find out why, every person I spoke with mentioned we are "pending disconnect." Well, we're still with them for the moment and paying for the privilege, so that's pretty lame.
Update 2/18: The random problems with the switchover continue. Today the cable and phone continued to work, but the internet was abruptly cut off. The tech came right out and told me it was because we are switching (and named the new vendor.) I applaud his honesty, at any rate.
Also, while I was on the phone with Comcast tech getting that resolved, a message landed in our voice mail. But it takes 24 hours for anything to show up on the Digital Voice system, so we have no way to access it.
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