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 Review by fishmaster 
UPDATED: a few hours ago
member for 3.8 years, 295 visits, last login: a few hours ago
 Rockford,Winnebago,IL
 $49 per month
 "Less service for more-Regular Price increases"
 "Pay More For Less"
 "Marketing Media Propaganda vs Actual User Experience"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
Service has definitely been degraded since the switch from Insight. I was getting pretty consistent averages close to the 10/1. Now average halved and latency doubled and pretty jerky. I reckon I can say that I have been 'Comcraptic' initiated. I am not all to happy or satisfied with my service right now.
Update 3/7/2008
AS in my previous assessment. My user experience basically halved. I was using a Dlink DCM-202 Modem. Apparently Comcast did not have me modem registered. That was odd seeing as I registered it with Insight a little over a year ago. Comcast had my original RCA-425 modem registered I had gotten from Insight when I first started service. After spending about 21/2 hours registering my Dlink, the issues were not fixed. In fact I could not upload?!!. Dlink had a firmware upgrade specifically for Comcast users on the 202 model. So I figured ok...i'll try it. Well after the firmware upgrade the issues still wasn't straightened out. Then I found out that the firmware upgrade disables the tftp so you downgrade or revert back to the original. Something Dlink neglects to tell you on the site or in the 'instructions' SO DON"T DO IT is my suggestion for us former Insight people. Your Older RCA-425 is probably a bottle neck for your connection. It was on mine. I bought a new SB-5120 from Newegg with a promo code for free shipping. I figured I had not much to loose seeing how I considered my DCM-202 bricked and me RCA-425 slow. I have to tell you folks IT MADE A BIG DIFFERENCE!! Comcast is still having intermittent issues especially around peak time. Tier 2 tech assured me they are aware and are working diligently on them. Well I am not holding my breath,
3/14/2008
Lots of Phone call disconnects when calling support...even when just trying to call the Number sometimes I get disconnected right away. This time I actually got a 'ticket' number & I declined a service tech call because I know that it would be fruitless at this time. I did manage to pull a partial credit for the issues I had been experiencing. I found out that some of the effects included ssl errors & a full minute to sync Imap folders or Outlook times out in an email account. I wondered why I was having issues with updating/syncing My Quicken & Bank info for a week...
3/16/2008 PM
There has been a few times I have managed to experience moments of seemingly unfettered smooth sailing on the net and have actually managed some respectable speed tests. However I don't believe the 'Speed tests' really give an accurate reading of the 'real world' internet experience. So i go to sites where i have downloaded things in the past ie: Microsoft.com and download maybe a SP2 or something. On Insight average would 1200-1300- KB/sec. Since Comcast takeover it now averages 500-600 KB/sec.
I never have mentioned about the Cable tv service before so I will now.I just have basic 'cause I don't watch TV that much. However, the few channels I do watch occasionally have sometimes experienced distorted sound and occasional picture distortion (The little fleeting squares)
3/16/2008 PM
Now the service really sucks
3/25/2008
Some times when you think they have it all straightened out.Then more issues happen.
4/07/2008 AM
Still experiencing a lot of intermittent issues. Naturally Comcast wants to waste my time and theirs to send out a truck. I exclaim what for?? Besides the last person that came out confirmed there isn't anything wrong with me modem and inside lines or the drop and the immediate neighborhood. ..the intermittent issues are on comcast nodes above me like in Chicago and Boston.& why in the hell am i being routed to boston from the midwest to visit a sever thats located on the west coat? Gee that makes perfect network manageability sense to me.
4/13/2008
Yada Yada...same ole craptastic intermittent issues and &%^$% support. BTW the email Rick Germano thing is just a PR placebo.
4/26/2008
Internet has been a bit more stabilized per norm. But you never know exactly when you would mysteriously get cutoff in the middle of something. Such as what happened last week for 5 1/2 hours. However there are still occasional persistent intermittent issue on some nodes. The Basic cable service I have is even taking a licking from comcast compression and routing tactics. Insight service was sooo much more dependable and reliable in the end...
4/30/2008
Have another tech scheduled to come out...just to waste my time and confirm that is is nothing on my end...BTW I getting so annoyed at that stupid voice menu/speech/ marketing crap...just get to the chase I say
5/2/2008
I had to cancel the scheduled tech visit because a more demanding issue came about that required my presence elsewhere. I did get an email response from a "Comcast Rep". I have yet to email all my data to them.
5/4/2008
Until these issues are resolved, I am going to do my best to keep this review on the front page to divert what I sense are some of Comcasts paid poster/reviewers. I have notice a few folks posted a thread in the forums about a node/router in Connecticut (& other places) dropping packets big time. It just so happens to be one of those nodes/routers that is affecting me in Northern Illinois that I have repeatedly reported on numerous occasions. One in Massachusetts is another that acts up frequently and affects me here.
One thing I have to say... If Insight can whip together a full fairly reliable network in about a year with less resources & experiences than Comcast, why on earth cannot Comcast keep/or do the same. Technically they were somewhat partners. So what happened in the transition? Other than Big Corp Greed, manipulation and moving stuff around for their own major benefit all in the meantime using the deceptive marketing media hype to promote the half truths..
5/7/2008
Uploaded some more shots showing the Connecticut plots
5/11/2008
Uploaded More plots showing the typical Comcast node/router intermittent trouble makers
IP 68.86.90.54 te-1-4-ar01.woburn.ma.ma.boston.comcast.net &
IP 68.86.90.58 te-3-1-ar01.chartford.ct.hartford.comcast.net
Even My basic cable tv service has intermittent issues showing on various channels today.
5/14/2008
Speed test (especially flash) DO NOT give an accurate rendering of real world internet experiences. Just as certain protocols, web sites, & servers can be blacklisted (throttled or blocked) - the opposite is also true. Have you ever noticed a vast difference in the latency when running a speed test from a certain server from Flash to Java & to running just a simple ping?
A Comcast sales rep handed out a bunch of flyer's in me neighborhood offering a pretty good introductory deal. Little do they now that I am co-captain of the neighborhood watch. I communicate regularly with a lot of households. Needless to say I share the truth about my own experiences and what to really expect with Comcast.
BTW as I am pinging speakeasy.net I am showing the 5-10 ms packet losses every 20-30 ms on the ole boston node/router this morning.
5/19/2008
As per typical Comcraptic ways. The above mention Nodes are still intermittent. I must STRESS that even the cable TV is rapidly deteriorating. Most of me channels have these quaint little lines going up the screen. Reminds me somewhat of rabbit ears. Support simply sucks at best. Tech or corporate don't get off their duff to truly fix stuff. Save the New Building the fatheads can sit in & that silly social site of whatever the (*&% it is they bought.
5/23/2008
I'll give credit where credit is do. Had a tech visit this morning about the quaint lines in my Cable TV service this morning. Apparently & highly probable it appears to have been a bad splitter that I really didn't need in the first place. (It was something leftover from before Comcast & NOT inline with the cable modem/internet) I won't fault Comcast on that one. I'll give the tech that came out a thumbs up for prompt and thorough inspection and troubleshooting.
I do have a hard photo of my TV with some green lines taken on 4\20
2008 However I believe that was a totally separate issue Than this recent one.
I did show the tech the data I have been collecting about my internet experiences. He suggested I take it to the supervisor locally. That can be arranged seeing as how they are not far from me.
6/7/2008
Woke up this morning and booted comp up to a very intermittent slow loading at times (Something was interfering with Various pages being called up intermittently) Home page (Google) and various other pages would take way too long to load or sometimes would load normally Speed tests and latency checks were all over the place. As usual the node IP 68.86.90.58 te-3-1-ar01.chartford.ct.hartford.comcast.net that appears to be in the way of most of my browsing paths is showing its typical intermittent issues. However it wasn't quite as bad as I have seen it in the past. So this is a bit puzzling for me. I'll chalk this up to one of their 'Deep Packet' inspection hardware boxes interfering with the syn_sent or the receive packets from my browsers. On the other hand, just to be fair it appears several other level3.net (nodes/routers) were having occasional packet losses too.
Comcast support was running on the usual script per norm and of course they offered to roll a truck. I asked, "What for? You still hadn't really fixed the other (Internet) Comcast network issues yet thats above me since the last few tech visits."
6/11/2008
Internet service is the crap again. So what else is new aye. Can't even call support today from cell...reckon thats my fault too that even the call center is &^(^$%*$ up.
6/14/2008
Don't consistently get alleged advertise speeds even OFF "peak' Hours. Customer service and networks techs simply suck at best. Service is not 'smooth'... is spotty, jerky (cuts in and out) I really Hate the robot thing when one calls in with a bloody passion. What an absolute annoyance. Even that part of their service is not consistent or reliable. (Go figure aye). I am tired of doing the same ole 'script' only to still be where I am at today. Comcasts service and support simply doesn't hold a candle to my former ISP Insight despite all the marketing hype and empty PR double talk.. Yet they raised rates pretty much across the board claiming an 'Increased value of service. What a bunch of true BS. All the various 'Deep packet inspection' hardware, protocol agnostic, monitoring and other crap they use, actually hinders and adds to the instability and performance issues. Makes trouble shooting and diagnostics a much more pain in the backside & it leaves the generic tech support people clueless and inept.
»/linequality/nil/2396022
ge-1-2-ar03.area4.il.chicago.comcast.net 19%
6/29/2008
With A 10 down and a 1 up service (Before the Media Marketed propaganda 'Powerboost') One would think that to send an email with approx. 8 MB attachment (Something I very rarely do), it wouldn't take all but a couple minutes MAX to send. How about a full 7 minutes!! Very Nice...yah right.
Time to spend calling support= 2sec.
Listening to robot to get to live person= 1-5 min
reciting 'scripts' before CSR= 10 min
User experiences from Insight to Comcast average ratio= (negative) -33-50%
Actual 'Real' or 'long term' solutions applied= ???
Real User Experiences= Priceless
Must be why they figure it as an 'Increased value of service' uh?
6/30/2008
I can no longer connect to local office...so i have to go through the other number and if I am lucky get cut-off during transfer so i can listen to that crap all over again. Aaarrgg!
Finally got a live one. #CR129479 the tech on the phone even noted intermittent High pings from his end to my modem. As per protocol. I get to blow part of a day for a truck roll. I also take the opportunity to remind them once again of the troubled nodes/routers I have been noting.
note...generally the speeds have been about half of what they should be these last couple of weeks.
7/2/2008
»/linequality/nil/2402609
ge-1-2-ar03.area4.il.chicago.comcast.net showing 29% loss Immediately after that I ran PingPlotter (TCP packets) against Pingplotter.com and te-1-4-ar01.woburn.ma.boston.comcast.net shows average of 50% packet loss. Comcast has us screwed coming and going. Go figure. View image
7/05/2008
Tech was here on time (Former Insight employee...Sincere thanks for Comcast keeping the "Local workforce') Tech was professional and thorough. He checked everything, looked at my data collected. Even ran his lappy bypassing router confirming my results. Again...Its not on my end that these issues are happening. I am gonna call it node overload or deep packet inspection/compression hardware issues. Whatever the case is, I am NOT getting what is marketed or I am paying for.
Naturally it was 9 am day after the 4th so network wasn't nearly as bad. However it was still below par.
Speed Test #53792888 by dslreports.com
Run: 2008-07-06 05:54:20 EST
Download: 3586 (Kbps)
Upload: 1296 (Kbps)
The dude even expressed interest in registering here on this site for future references. Apparently Comcasts internal (passworded) Speedtest site is in a cyber hole somewhere.
Long Live the Java Speedtests!!
Results of the tech visit are yet to be seen. I trust this guy will follow through on his reporting this for a real workable solution
7/12/2008
Still Waiting for a longer term solution to be applied...aka 'fixed network' screw the powerboost, stop compressing the snot out of everything and just stick with reasonable reliability aye!!.
Comcast nodes/routers ARE overloaded.
Speed Test #54160019 by dslreports.com
Run: 2008-07-12 17:53:40 EST
Download: 2713 (Kbps)
Upload: 843 (Kbps)
In kilobytes per second: 331.2 down 103 up
Tested by server: 56 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2986 tests from comcast.net:
* download is 62% worse, upload is 43% worse
7/13/2008
Speed Test #54188994 by dslreports.com
Run: 2008-07-13 09:04:12 EST
Download: 3312 (Kbps)
Upload: 1453 (Kbps)
In kilobytes per second: 404.3 down 177.4 up
Tested by server: 55 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2899 tests from comcast.net:
* download is 53% worse, upload is 3% worse
7/16/2008 Morning
Done on the Speakeasy one
Speed Test #54349081 by dslreports.com
Run: 2008-07-16 06:50:01 EST
Download: 2526 (Kbps)
Upload: 1441 (Kbps)
In kilobytes per second: 308.4 down 175.9 up
Tested by server: 55 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2528 tests from comcast.net:
* download is 64% worse, upload is 4% worse
Evening
»/linequality/nil/2407954
7/17/2008
Needless to say it is not smooth sailing especially in the evening times
Uploaded a new PingPlotter Images. I used UDP packets at Speakeasy.net & Amazon.com. One Pingplotter image (Using TCP Packets) at Amazon.com showing strange actions. I did manage to capture some packets during the UDP drops but not when I was memorized by the tcp Amazon one. See below and you will know why.
The newer images are noted by the purple/bluish color
5 am my time:
Speed Test #54459901 by dslreports.com
Run: 2008-07-18 06:03:31 EST
Download: 5948 (Kbps)
Upload: 2251 (Kbps)
In kilobytes per second: 726.1 down 274.8 up
Tested by server: 55 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2541 tests from comcast.net:
* download is 16% worse, upload is 48% better
7/192008 @ 2:22am
Speed Test #54512078 by dslreports.com
Run: 2008-07-19 03:20:36 EST
Download: 4082 (Kbps)
Upload: 2597 (Kbps)
In kilobytes per second: 498.3 down 317 up
Tested by server: 54 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2526 tests from comcast.net:
* download is 42% worse, upload is 72% better
7/23/2008
Another grand evening of spotty, jerky, packet dropping and sub-par internet performance for what one ‘allegedly’ pays for. I am in the process of ‘testing’ a certain config file for what is known as Blast (16/2). I must confess, I am not too impressed. I do not see/experience much difference that what I ‘allegedly’ had (10/1) save the upload is a little bit better. Of course we all know that that what I had (10/1) was performing subpar in Comcast’s hands opposed to when it was in my original ISP’s (InsightBB). Generally, we are cruising about half speed and jerky. I ran some more PingPlotter Plots using three different types of packets, pinging three strategic domains (I will not post them here). One was Comcast’s very own. Naturally, the router/nodes or whatever one chooses to call them today I have been consistently griping about are still intermittently dropping packets
.
Some excuses ISP’s like to use is “It’s not on our network”… “We are not responsible for other networks”… or something along the lines of: We are not responsible for the delivery/speed outside our networks and even then, it is worded ’UP TO’… & THAT depends on certain conditions (of course one of them is termed “network”. These statements and ideologies may be true in one perspective. However, they are also used as a ‘reasonable’ cop-out for what appears to me as blatant irresponsibility.
Whose network we complaining about here?? When I do browse other places outside your (Comcast) network, do I not pass through devices on your (Comcast) network to get to them (Other networks) and vice versa??
Let us have a show of hands of people that that do all their browsing, posting, forum hopping, music listening/downloading, video watching/downloading, banking, online shopping, software patches, online courses, web work, research & all the other things folks do on the net… On & limited too their ISP’S own specific network…hmmm
Yet the Marketing Media Propaganda portrays it as…’DO EVERYTHING’ faster and better with our service (Which btw implies network) Tell me please how that will that happen when their own network cannot keep up and/or perform with the service they offer and sell?
If I recall, this review falls under the ISP of Comcast and I do specifically remember me posting images (see below or go here »/comment/67268 ) and such about certain troubled routers/gateways with the ending of COMCAST.NET that are consistently intermittently dropping packets, Thus, drastically affecting my internet experience.
See recent from another angle »/linequality/nil/2410639
From my own experiences of the ‘Blast’ (16/2) these last 2 weeks is nothing but a ‘sound good’, ego boosting (Cuzz I got blast) theoretical cool thing that one technically pays more money for and gets less product (Personal experience with data to back it up) I call it deception or to put it lightly “LIE”. Comcast couldn’t even keep up with the 10/1. Former InsighBB customers were promised that we would have the same uninterrupted service, performance and speed that we experienced with InsightBB for at least a year. Well the Year is half over; so far we are getting the shaft by Corporate BS.
Speed Test #54742962 by dslreports.com
Run: 2008-07-23 20:32:59 EST
Download: 1851 (Kbps)
Upload: 1945 (Kbps)
In kilobytes per second: 226 down 237.5 up
Tested by server: 54 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2180 tests from comcast.net:
* download is 74% worse, upload is 28% better
Even a speed test I did on Comcast’s own in Chicago was not good.
7/29/2008
Speed Test #54960214 by dslreports.com
Run: 2008-07-29 04:55:57 EST
Download: 2917 (Kbps)
Upload: 2740 (Kbps)
In kilobytes per second: 356.1 down 334.5 up
Tested by server: 54 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 1603 tests from comcast.net:
* download is 63% worse, upload is 80% better
Oh, Gee Comcast…. Your bank is NOT ON MY BANK NETWORK. So I am not responsible nor can I guarantee the delivery for the ‘UP TO’ my full bill payment
8/172008
I have resisted posting anything on here for several weeks for 2 reasons: 1) been real busy in real life 2) trying to give Comcast a fair shake at 'catching up'
Apparently, Comcast HAS been doing some things to improve user experiences in my particular area. from what I can tell. I have not seen the consistent packet losses noted in previous posts.
I have been noting a considerable degradation in 'Speed' performance during 'Peak' time. (Generally 2/3rds of the normal using the internet time) Even with the highly media marketing propagated 'Powerboost'.
Apparently the 'Powerboost' works well OFF peak hours. But what about 'Peak' hours? Does it turn off then? Doubt it very seriously. Then why the serious degradation in performance during 'Peak' hours. I think the powerboost just manages to keep you at about 'provisioned speed' during the speedtests at those times never mind the 'sustained provisioned speed. My observation anyway. So what does that really tell an inquisitive mind aye?
Below is a copy of an email I sent to the Comcast reps that have been communicating with me.
Begin email...
Ok, I’ll put this more direct. So you bumped me up to blast and it ‘Really’ isn’t any better than the service than before. (Check out a few other folks complaining of issues with ‘Blast’.) Except, I am paying 25% more. Please tell me (stupid of me to think it was possible) How in the hell can Comcast manage 16/2 when they couldn’t manage the 10/1? When folks on the 8/2 can post similar speed tests (see 8-2 example.pdf). Evening time really sucks and you guys know it. Your overloaded and your charging a premium for services not & incapable of rending on a reasonable level. I am sure there are a whole slew of other folks that do not know better and are not aware of how or where to complain about their Comcast service too.
To top it off, Comcast evidently shows favoritism. *see this review »Review of Comcast by baineschile.
So where is the real difference? Apparently Comcast will not deliver what they claim and market. I have multiple speed tests, PingPlots and download screenshots from places all over and locally showing that.
Why is this error in my modems log files? *see logsdata.pdf (reset my modem yesterday)
REG: Capability type incorrectly negotiated by CMTS
Now we know that my system and setup can and does handle things nicely when Comcast is playing right.
In one of your emails you sent me Frank, You stated “This could be something specific to the ping plotter program or the specific packets used…”. Could be! If that were truly the case, then why is it those two specific hops on a regular consistent basis and not any others?
As I stated in my review… ‘Pay more for less’ I am not all happy or content with the dishonoring of Comcast’s word to us former InsightBB customers. Nor am I happy with false and misleading advertising claims. Nor am I happy with the performance and degradation of my prior service and the service I have now at a 25% cost increase. I am a Remodeler by trade and if I don’t perform what I say I would. Then I don’t get paid. Now you want to ()*&^)%^ my credit up because I contest my bill?
All I want is what I have paid for on a consistent level. I’m tired of the price gouging, lies, Corporate greed and deception.
end email...
My observation about the Degradation in overall performance during Peak times has been confirmed more than once using Comcast's own speedtests as well as others.
8/18/2008
I sense some things heating up. »Review of Comcast by pls1
8/19/2008
Taken Here »speed.nap.wideopenwest.com/ @ about 5:50 pm
Speed Test #55955097 by dslreports.com
Run: 2008-08-19 18:55:40 EST
Download: 5876 (Kbps)
Upload: 2157 (Kbps)
In kilobytes per second: 717.3 down 263.3 up
Tested by server: 12 java
User: 1089628 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 2294 tests from comcast.net:
* download is 23% worse, upload is 41% better
note... This is a Java site recommended by Frank. The upload is indicating Powerboost. However the download is of serious trouble. I ran 3 of them in a 10 minute time frame. Appears the evening 'Protocol Agnostic' throttling has kicked in.
8/29/2008
I am still not convinced that the 'theoretical 16/2 blast' @ a 25% increase in cost, is any better than what i originally had and were promised that the service would not change in the transition from Insightbb. ( I still have the original letter) Now because Comcast was caught with their hand up their backside. We normal users have to pay another deceptive price. The user cap. I am not advocating those folks that use the internet to the extreme. To impose the abusers penalty on everyone else is just not right. I can read the writing on the wall. Its a dumbing down for internet access and another way to double charge for advertisements and to keep with the greed of 'Pay more for less' It doesn't matter if one has ad-blocking software on their PC. The bandwidth is still counted toward ones own use.
Remember Comcast in essence could not manage my original plan 10/1 and it appears that the 16/2 on most occasions is the same performance. the throughput after the powerblast kick is no different the majority of the time.
I am still waiting for proper compensation for Comcast own mismanagement of their network which in turn affected me.
As for the other 'Paid' reviewers trying desperately to 'up' comcast ratings score... Truth always prevails in the end. Such as that when Comcast was caught red handed about the p2p protocol forgery and they (Comcast) explicitly denied it.
** PingPlotter images using TCP Packets are noted by hops 2-4 redlined. I would have deleted the older images from this review, However I don't know how....yet
Attached images and files
Followup comments:  
old_dawg
"I Know Noting..."
join:2001-09-22
Westminster, MD |  You don't say!
Woof, like that seventh hop for instance?
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"Our network engineers are aware of the problem..." | |
| | | | | | scr00s
join:2008-04-27
Rockford, IL
| My (Now Comcast) data connection went down on Tuesday, Apr. 22nd. (80 degrees and sunny BTW.) I have been on the phone three times with Tech Support. Each time there is always some minor glitch....Modem not registered, last tech forgot a number, blah blah, but never a solution.
I went to purchase a new modem and lo' and behold, there is not a single cable modem in the Rockford area at any of the major retailers. (BB,CC,Office Depot, Office Max). Turns out that many a Rockfordian is having cable modem issues. Hmmmmm.
I suppose that the the house call, scheduled 7 days later, will find the problem will be internal customer equipment, so I get to fork out an additional $45 for the service call AND buy a new modem.
Congrats on the skyscraper, Comcast.
This blows. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
 ·Comcast
·Insight Communicat..
edit:
April 27th, @03:13PM
| Re: You don't say! Get a SB5120 @ newegg.com Its cheap & works pretty well for here. If only Comcast can keep their network straight & knock the compression crap off. It would all be fairly sweet.
BTW i have had a tech out here once..just to placate the Comcast reps...no charges.
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Browse A lot - Sign In Little - Post Even Less | |
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CColon
join:2008-04-20
Philadelphia, PA | Re: You don't say! February 2009 can not come soon enough. Good bye analog signals and compression! | |
| | | | | BigVe
join:2005-07-15
Gulliver, MI | Re: You don't say! When that day comes they will compress even more.More HD channels etc. so stop dreaming | |
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CColon
join:2008-04-20
Philadelphia, PA
edit:
May 5th, @06:32AM
| Re: You don't say! Yeah, but the analog signals take up so much more space than the higher quality digital QAMS(+they can fit more channels into a single QAM). | |
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MadMANN
Premium
join:2005-08-19
·Comcast
| said by CColon :February 2009 can not come soon enough. Good bye analog signals and compression! Feb 2009 has absolutely nothing to do with cable or satellite companies. | |
| | jm10091
join:2008-04-28 | I was glad I dumped them when I moved. I didn't like them limiting what customers do in their network. | |
| mattkw
join:2005-03-07
Warminster, PA | Comcast I wonder why this person has not gone to another service provider if he/she is so unhappy with Comcast. | |
| |
fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
edit:
May 7th, @11:56AM
| Re: Comcast Could be because I was on Insight that Got assimilated by Comcast and I am holding them to their word 'Marketing Media Propaganda' but specifically the promises to Former Insight customers. Where I am at exactly...They are the ONLY fairly decent game at this time.
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Browse A lot - Sign In Little - Post Even Less | |
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ykronic
Premium
join:2006-01-31
Canada | because every Ahab needs a "white whale" to catch | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: "White Whale" I got my white whale...Now I am after the orange one. 
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Browse A lot - Sign In Little - Post Even Less | |
| 
spin55
@comcast.net
| comcast Well, went from 10/1.5 to 1.5/1.5 ... went though the online tech help...Sends out service guy...seems they went from channel 80 to channel 73 to split up the users as they had too many and causing lag issues. Seems they put in traps if you dont have cable tv service also. (use Directv - more channels less money then comcast) Trap drops off everything BELOW channel 74...thats why the drop in speed. Some bright comcast person decided to do that...why? Tech takes out trap and I'm back up to 10+ down and 1.5 up...
Take care,
Spin | |
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jt45
@comcast.net | Re: comcast i think someone is paying this person to keep posting this info on dslreports.com. i see this same info on here almost everday. can you report something new or do you get paid to put the some old stuff | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: comcast Not at all. Read the post 5/4/2008 first line | |
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jt45
@comcast.net | Re: comcast that does not mean he is not being paid to keep putting this on here. i would like to see something new beside the same old sh*t | |
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Anon123
@comcast.net | Why not start posting ticket #'s? What you're doing is good by documenting issues but sort of pointless if you don't actually call in to request that your service be fixed. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
edit:
May 20th, @06:02AM
| Re: comcast I have called in and emailed multitude of times. However, I have had only two actual ticket numbers. I canceled the third as I had something (business/work) to do. Who's has the time to waste and sit around for a tech to come out only to confirm that it is an issue with them & not my lines or equipment uh? I don't. I run a remodeling business and my time is money especially in the Spring and Summer months when I have other things to do. BTW I got disconnected on the last call about the cable minutes before I updated my review. This as been another 'Norm' for my experience with Comcast.
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| | | | | syrkel2
join:2003-12-02
Galesburg, IL | I too have called in many times. I am in West Central IL (galesburg) and have the exact same problems that he is describing. Ever since the switch from Insight to comcast it has been nothing but problems. | |
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CColon
join:2008-04-20
Philadelphia, PA | Birds Of Prey Eagles are not... Are Eagles not primarily scavengers? | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Birds Of Prey Eagles are not... They do both. Generally, the adults are likely to hunt and kill, whereas the younger birds rely more heavily on scavenging and piracy. When food is in short supply yes...they will do whatever it takes to survive and if they can beat a crow or a vulture off a free meal, then let em go for it.
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trying2help13
@comcast.net
| Debugging Need to capture pings and a traceroute at the time of issue. Also be sure you are evaluating them properly.
1) Packet loss at router interfaces is usually a red-herring. Read:
More info: »Tools FAQ »Why am I seeing so much packet loss in my provider's network?
2) The Boston DNS record is bogus. Based on ping times, this router is really in Chicago. This is administrative and happens sometimes. It is not a real issue. Also and again, loss/latency at a router which is not seen at the end point is not service impacting. | |
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trying2help13
@comcast.net
| Fake packet loss "have notice a few folks posted a thread in the forums about a node/router in Connecticut (& other places) dropping packets big time. It just so happens to be one of those nodes/routers that is affecting me in Northern Illinois that I have repeatedly reported on numerous occasions. One in Massachusetts is another that acts up frequently and affects me here." The reason for this is due to the routers being configured to drop ICMP and other user test traffic sent at their interfaces in favor of service related traffic flowing through their interfaces. Believe it or not, it is the standard way all large networks are configured. It does not impact service in any way.
I explained the Boston/Hartford vs. Chicago in the previous post | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Fake packet loss I do appreciate the input and I in no way claim to be a expert. I do admit I am constantly in part-time learning mode.
One thing I have noticed is when certain programs I have take longer to sync is when the packet losses are more prevalent. A cool thing about PingPlotter is that it is able send packets using the ICMP using Windows dll, ICMP using Raw sockets, UDP Packets (Unix-Style or targeted [IAX (VOIP) Ping,UDP DNS Query,etc])& TCP (ie: HTTP,etc) All of the above have various customizable features.
I have heard before that the Ma one was misnamed. But that was on the internet!?! I am just stating what the whois servers are saying what they are. If it is an Administrative problem or error...well, need I say more about the Administrations efficiency example set before us? If this is 100% true, then I'll lay odds they were the ones causing the issues that a few folks were complaining about recently in the Chicago area. Maybe its all one big coincidence. Maybe we all should just believe whatever the marketing department and administration says is true...Just a little hard to do when one has been caught in a blatant lie and the hype doesn't match the real life experiences.
Again Thanks.
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trying2help13
@comcast.net
| Analysing traceroutes said by fishmaster :One thing I have noticed is when certain programs I have take longer to sync is when the packet losses are more prevalent. Try and capture the traceroute at that point. Could be many things and the more data the better. Learn to read a traceroute to help isolate the issue and who you need to contact to fix (not always your ISP)
said by fishmaster :A cool thing about PingPlotter is that it is able send packets using the ICMP using Windows dll, ICMP using Raw sockets, UDP Packets (Unix-Style or targeted [IAX (VOIP) Ping,UDP DNS Query,etc])& TCP (ie: HTTP,etc) All of the above have various customizable features. It is a good tool, but always remember that any packet sent AT the router will be treated at a very low priority vs. traffic passing THROUGH the router. Loss shown on Ping Plotter is only valid when the loss/latency is consistent from a specific hop all the way through to the destination.
said by fishmaster :I have heard before that the Ma one was misnamed. But that was on the internet!?! I am just stating what the whois servers are saying what they are. If it is an Administrative problem or error...well, need I say more about the Administrations efficiency example set before us? If this is 100% true, then I'll lay odds they were the ones causing the issues that a few folks were complaining about recently in the Chicago area. Maybe its all one big coincidence. Maybe we all should just believe whatever the marketing department and administration says is true...Just a little hard to do when one has been caught in a blatant lie and the hype doesn't match the real life experiences. Again Thanks. Reverse lookups of router interfaces are not always 100% accurate. It is not done on purpose and mistakes are not a major measure of a network. I've seen these mistakes in every network and they are in now way service impacting.
Fishmaster, hopefully your issues get addressed, but lets make sure people focus on real issues (vs. traceroute anomolies) and the right fix agent is engaged (which may not always be Comcast). Good luck and hope this helps. | |
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trying2help13
@comcast.net
| Re: Fake packet loss I don't see an overloaded Comcast element in your data. I did a quick review of the first 6-7 ping plotters you posted and here is my analysis
• 100% packet loss at first hop - non issue and common on CMTS boxes
• X% packet loss at hops along the way, but not at end site - non issue as long as end site is not seeing loss
• Destination unreachable after atdn.net hop - end site issue. Not a network issue
• 65ms response to google on east coast from Chicago - OK
• 45ms response to yahoo in DC from Chicago via L3 - OK
• 62ms response to google on east coast with 10% packet loss - Not OK, but Google has been having issues lately with their upstream ISPs
• 23ms response to a local site on GTEI/L3 - OK
• 32ms response to ihop.org near StLouis - OK
• 87ms response to yahoo on the west coast - OK
I didn't go through every one, but I think you are finding exception to the loss / latency on intermediate hops. As said before these are not real issues and are not causing problems. The only problem I can see is the one you did with Google, but this appears to be a problem with Google and not your Comcast service specifically. See
»[Connectivity] Comcast dropping packets from google/gmail?
»YouTube very slow?
If you still think you are having performance issues, please post a recent ping plotter to the site in question. If you are not seeing loss or heavy latency at the end site, then there is not a network issue (remember latency is also caused by how many miles away the site is - speed of light) | |
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lm5449
Premium
join:2001-03-31
Knoxville, TN | Re: Fake packet loss If you hate them so bad. Just quit. | |
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netcool12
@comcast.net
| Re: Fake packet loss said by lm5449 :If you hate them so bad. Just quit. Must be a glutton for punishment... or want his 15 minutes of fame. He seems proud that he's showing up in google. | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
edit:
June 14th, @10:55PM
| Re: Fake packet loss Perhaps this is one way of holding the Marketing hype accountable for half truths.
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netcool12
@comcast.net
| Re: Fake packet loss said by fishmaster :Perhaps this is one way of holding the Marketing hype accountable for half truths. Maybe.. You'd probably have a better time getting things fixed if you posted on twitter, I hear Comcast execs monitor that. And that other dude who was helping you was right, read up on traceroutes...
»www.exit109.com/~jeremy/news/pro···ute.html | |
| | | | | supertech315
join:2006-03-01
Perris, CA
 ·Verizon FIOS
| I dont know if everybody else smells this but ............i smell some bull**** . there is more than 1 person hook at the node sometimes even a couple of hundreds customers how come he's the only one having this problem . maybe the techs dont wanna check it like they should or the problem happends randomly . somebody needs to take ownership and say here is my cell number is problem happends between 8-5 call me and as soon as im done wiht my install i'll come back and check it . troubleshootin something that is not happening is like shooting in the dark . Hope some one feels sorry for him and go the extra mile to fix it | |
| comcastcares
join:2007-11-20
Philadelphia, PA | Comcast Assistance Fishmaster,
I would like to discuss your most recent performance and speedtests. Please email me and we can set up a time to discuss.
Thank you for taking the time!
Frank Eliason
Comcast
frank_eliason@cable.comcast.com | |
| | quintin3265
join:2008-06-07
State College, PA
·Comcast
·Verizon FIOS
edit:
July 16th, @09:50AM
| Re: Comcast Assistance If this reply is legitimate, then I am shocked that you have received a response by Comcast. I've tried contacting Comcast over and over and I just get the runaround by people who are "unauthorized" to answer my questions.
Hopefully Mr. Eliason will be able to help you and resolve your issues. I wish that Comcast would treat everybody as courteously. | |
| | | Dave Krueger
join:2004-05-07
Huntsville, AL
·Comcast
| Re: Comcast Assistance Maybe it has to do with the continuous updates to his review which keeps it very prominently toward the top of the reviews. I think that's a good thing. If that's what it takes to get an ISPs attention, then periodic postings about poor service seem acceptable to me.
There was a time when dslreports was a website where you could consistently get assistance and express your opinions. Now it's becoming dominated by fans and employees of the various ISPs who jump on anyone who posts a negative review as if customers' problems are all in their heads. I don't mind satisfied customers cheering an ISP, but many attacks are nothing more than accusations and insulting remarks.
An ISP should clearly specify what they will deliver and what it will cost. They should then have the expertise available to follow through on their commitment. People don't post bad reviews for no reason. They post out of frustration almost always after having tried unsuccessfully to get satisfaction directly from the ISP. It would be outstanding if ISPs actually provided a means to bring knowledgeable technical support to people who suffer poor service instead of repeatedly forcing them to deal with nontechnical phone operators whose only apparent job is to shield the ISP's high end technical people from complaints. Hopefully Mr Eliason will do that in this case (which certainly deserves it). | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL
·Comcast
·Insight Communicat..
| Re: Comcast Assistance It was a legit response...actually the second time MR. Eliason contacted me (First time He actually posted to the review) I admit I was somewhat skeptical at first and just said my peace in an email and pointed him to this review. This morning (after the second response from Mr. Eliason) I actually said my peace again and gave my phone number. I talked to Him and another approximately 2pm Central. Appears they are sincere in a workable solution in these issues. Thats all I will say about it at this time.
Thanks Dave for your response to quintin3265's comment. You basically hit the nail right on the head.
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| cwpc
join:2003-04-13
Crum Lynne, PA | Legit This is a legit request. I interviewed for a position in Mr Eliason's department a few months ago | |
| | supertech315
join:2006-03-01
Perris, CA | Re: Legit Did u got the position? | |
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baineschile
join:2008-05-10
Oak Park, MI
·Comcast
| Crying... Instead of wasting your time on here every week on how and why comcast stinks, why dont you just find another provider, or call that Frank guy....
If i had a car, and it was breaking down every other day, stalling on the highway...instead of writing Ford to compain every week, i think i would just GET A NEW CAR | |
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fishmaster
Premium
join:2004-10-08
Rockford, IL | Re: Crying... Bless you...at the moment they are the monopoly in my immediate area. I did not choose them. Technically, they chose me...now scoot along and trip on your own stuff aye.
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baineschile
join:2008-05-10
Oak Park, MI
·Comcast
| Re: Crying... the point of the matter is, unless you live in an apartment complex in the middle of montana, there is no such thing as "monopoly". granted the other choices may not be as viable (wild blue, dsl), but there are choices nonetheless. you are telling me att doesnt offer dsl? | |
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