Review by nitzan 
UPDATED: 1 year ago
member for 1.7 years, 1085 visits, last login: a few hours ago
 Atlanta,Dekalb,GA
 $115 per month
 about 14 days
 "Service is good when it works."
 "HORRIBLE customer service. Unreliable service. THROTTLING!!!"
 "Run away screaming!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
|
These guys SUCK BIGTIME! AVOID IF YOU HAVE A CHOICE!!!
(this is with respect to North Atlanta Comcast only - I've had a good experience with Comcast in Dallas)
Seriously, it's so ridiculous it's funny - to begin with on my install date they just didn't show up. After a million phone calls and a bunch of frustration turns out some guy called them, posing to be me, and canceled my order!!! I spoke to that guy - he called me claiming to be from "Comcast Direct Sales". Later on I figured why he canceled my order - he wanted to re-instate it under his name and collect the comission!!! not to mention highly illegal, the reps I talked to barely even apologized! not to mention it took them three more days to actually get a rep into my place to install.
Now, comes the installer, and guess what! since there's no TV in the house he can't install (good thing they neglected to tell me this BEFORE the appointment, idiots..), so I ask that he installs only the internet - but they forgot to put internet on the work order... so the guy says he cannot install today and I will have to reschedule... at which point I lost it, called customer support and started yelling at them until they finally changed the work order on the spot. Turns out that the ONLY way to get them to do ANYTHING is yell at them!
So, everything is fine now, right? WRONG!! now come the bills! I subscribed for a $80/month package, yet every single month I got bills like $120 and $140, full with bogus charges and billing mistakes. I must called customer support 50 times by now (seriously!) to get everything fixed out. (actually, to get the big ticket items fixed.. I gave up on the small charges as it's a waste of my time to keep calling about a $3 charge...)
I hate these guys. I wish they go out of business. They are THE WORST COMPANY I'VE EVER DEALT WITH.
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07/10/08: Just thought I'll update this with some more juicy details. Since my last review I've managed to have even more bad experiences with this company:
1. The guy who came to install the TV service offered us an upgrade to HDTV. He said it's $20 one-time fee, and he'll put in the HDTV box instead of the regular one. That went all nice and well - except the service stopped working after a couple of days. When we called tech support they said they had to re-provision us to HDTV. When the bill came - of course there were additional charges the one-time guy didn't mention. My guess is he just pocketed the $20 I gave him. My fault for not figuring that's what he's doing - but why is Comcast sending dishonest employees to work in my home? do they hire ex-cons or something?! I think this is the first time I've been SCARED of a service employee coming over to give me service - with these guys I feel like I have to lock my door real tight because now that they know what we have in the house their buddies will break in!!! In fact- I was considering reporting this $20 thing to Comcast, except who knows what this guy will do once he finds out who gave him in?! I don't need that kind of trouble to help a company that doesn't want to help itself....
2. Both internet and TV service have been very spotty the past two months. We've called support a million times and the usual response is "disconnect your box, we'll send a signal to it" - which never actually helps anything. Eventually after a few weeks we asked for a tech to come in. The morning of the appointment I get a "Private" call on my cell phone. Since I never answer "Private" calls I just ignored it - only to get a voicemail from the tech who said my appointment was canceled because I didn't answer the phone. I called Comcast 3 minutes later - only to be told the appointment is canceled and there's nothing they can do about it.
Well - NEWSFLASH Comcast!! People are not going to answer their phone if you call from an Anonymous number!!!! If your tech guy has "Comcrap" as his Caller ID then I would have picked up - but to expect your customers to pick up a call with an anonymous caller ID - and penalize them when they don't pick up - is unthinkable.
3. So, we rescheduled the tech coming over - of course they didn't have anything even remotely close - the soonest appointment was a week and a half later. Meanwhile we were out of watchable TV service. When the rep finally DID come he was actually helpful and resolved the problem (weak signal to the outlet which we connect the TV to). That was great - but it should have taken them a few days to fix the problem - not over a month!
4. Since then, we've started having spotty internet connection. I've called tech support a few times but they literally have no clue what I'm talking about so I just gave up. I hate it, but I guess I'll have to deal with packet loss and bad routing. (we live in Atlanta, but they route our packets to my server in Miami through LA!!!)
Bottom line: I've been cheated TWICE by their employees. Service has been horrible when compared to anything I've had before. Their prices are outrageously high, and you don't even get good service to compensate. I'm updating my review to reflect worse scores since they have not improved - in fact service is even worse now.
Stay away from Comcast Atlanta. I'm looking for alternatives.
UPDATE: 10/21/2008 - COMCAST SEEMS TO BE EMPLOYING NEW THROTTLING MEASURES. IT DOESN'T MATTER IF IT'S 2AM OR 2PM, IT DOESN'T MATTER IF YOU'RE USING 100KBPS OR 10KBPS - COMCRAP SLOWS YOU DOWN TO A HALT IF YOU RUN ANY SORT OF P2P TRAFFIC - HAS NOTHING TO DO WITH CONGESTION - THESE ***ASSHOLES*** THINK THEY CAN PLAY INTERNET POLICE AND TELL US WHAT WE CAN AND CANNOT DO OVER THE CONNECTIONS ***WE PAY FOR***!!! 250GB CAP MY ASS - YOU'RE NOT GONNA GET 2GB USAGE WITH THEIR THROTTLING IN PLACE!!!
DIE COMCAST - DIE!!!!!!!!!!!!!
Followup comments:  
bobgwen
join:2001-07-07
Bartow, FL | Your bad experience I guess it must be where you have service because I had internet and TV service installed in my new house with nothing there. No TV and no computers. He came in, installed the jacks and the digital box and the modem. No problem. | |
| Tedspick
join:2008-02-28
Briarcliff Manor, NY
 ·Comcast Digital Vo..
| Depends on where you are - agree My local Comcast service is reasonable and the technicians are really good. It can take a while to get a tech service call answered but when someone does get on the line they know what they are doing. So far I have only had occasional outages when there are major wind storms that cause cable problems. | |
| nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
 ·Comcast
| Agreed - location MATTERS with Comcast. Yep- when I lived in Dallas (Wylie actually) our Comcast service was spotless. No complaints there.
Here in Atlanta I'm feeling like I'm dealing with ex-cons. I don't know what their hiring practices are, but they're CLEARLY not doing well on that front.
Stay away in Atlanta. | |
| 
Tech
@comcast.net | Tech As A tech I will never call from my personal phone number without having it be blocked(crazy customers like yourself will run up my bill to get around having to call 1-800-Comcast). | |
|  | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Tech I see your point. But Comcast should have a bridge type thing where techs can call the bridge - then call the customer with the Comcast Caller ID. This will cost very little to implement, and prevent customer misunderstandings and lost calls. Or at the very least - have THE CALL CENTER call the customer and coordinate between the customer and the tech. This is something that is SO EASY to fix yet causes incredible customer dissatisfaction.
Now you calling me a crazy customer- if you really are a Comcast tech then this just further proves how Comcast's customer service sucks. If you think of your customers as pests - you should get a different job. Or more to the point - COMCAST should MAKE YOU find a different job.
I run a company and have to deal with customers on a daily basis, I would NEVER call a customer crazy - and if I found one of my employees doing so they'll be out of a job faster than you can say "Comcrap". | |
| | | inferno
join:2008-07-06
| Re: Tech I have had similar situations to what was in your review... I ended up spending over 30+ hours on the phone with their "customer support." I ended up finding the phone number to their Tier2 support, where the guys can actually look at your internet usage and your up/down speed... Anyway, I got in contact with the local maintenance supervisor, so everytime my crappy CRAP comCRAP goes out, I call him directly on his cell phone... Last time was a few months ago, and he sent out trucks in about an hour to fix my internet... Comcrap ended up giving me a $250 credit towards my account because I had been complaining about it crashing for about 6 months... I wish Verizon FIOS would come to my area as I am SICK of comCRAP's service! I agree with the reviewer... Comcast SUCKS! | |
| | | | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Tech The ridiculous thing is, before I moved here (Bellsouthland) we used to have FiOS 15/2. That thing was heaven. Comcast is hell in comparison.
But, just so I don't get yelled at for comparing a Porsche to a Subaru - I also had a 1 year flirt with RCN cable. Spotless service, zero problems, and it actually WORKS when you need it to. So that proves the problem is COMCAST and not CABLE. | |
|
NoNameAvailable
@comcast.net
| Comcrap Service The only thing that will force lousy companies to shape up is serious competition. Until they know that their customers have alternatives and don't have to put up with terrible service, they will drag their feet. The good news is that some of the dsl companies are making inprovements in speed.
I live between Atlanta and Athens (kinda rural area) and my comcast internet goes out every time the wind blows. It's crazy, but I switched my cable to DirecTV, and have an infinitely better signal through the dish than I had through cable. My phone has been VoIP with Packet 8 for years now, but it still relies on Comcasts' signal for it's source. When Comcast craps out, my internet and phone go out. | |
| | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
·Comcast
| Re: Comcrap Service said by NoNameAvailable :
The only thing that will force lousy companies to shape up is serious competition. Totally agreed- they simply have no competition. Where I live I'm not allowed to use a dish so I'm stuck with Comcast for worse or for worse.
As far as internet goes, I'd consider DSL - but like you my phone line is VoIP (I run a VoIP company, actually  and I doubt I could get dry loop DSL over here - not to mention their speeds are too slow. | |
|
Another Tech
@comcast.net
| Comcast Locations Areas to vary with Comcast Technicians. In some areas techs just don't care. It mostly has to do with Union and Non-Union Shops. Non-Union are happy because they have to be. Comcast has some strange idea that treating union members like crap will get them to de-certify. I am a Comcast Tech and have been on both sides of the fence. My suggestion to customers are to write letters to the company. They DO go a long way here. Also, do not schedule late appointments. I know people have busy schedules and so do the techs, so they will try to get the job done as quick as possible OR unfortunately will look for ways to get out of the jobs. Good luck | |
| | viterbi
join:2005-08-22
Atlanta, GA | Re: Comcast Locations Or instead of writing letters you can just stop doing business with them...thats worked for me! | |
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