Review by TallNathan 
Posted: 130 days ago
member for 130 days, 3 visits, last login: 118 days ago
 Charlottesville,Charlottesville City,VA
 $93 per month (12 month contract)
 about 3 days
 "In this area, it's been reliable, fast, and consistently good customer service and tech."
 "When I lived in the DC area, the customer service was bad and the techs showed a serious lack of expertise."
 "Not the cheapest, but it keeps me well-connected so that I can work from home a good bit."
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We've had good, quick speeds (download and upload), which is important since I download audio on a regular basis as part of my work. Customer service and field techs in the Charlottesville area have been everything they should be - friendly, quick, responsive, and knowledgable. My installer came and discovered that the cable wasn't grounded. He went above and beyond - explained what I needed to install and rescheduled to come back the same day.
My previous experience with Comcast in the DC area was pretty much the opposite - not very helpful customer service and terrible field tech. We had a problem with some exterior wiring, and the field tech didn't show up - twice. When one came, he actually made the problem worse. I went out and fixed it myself after figuring out what was supposed to connect to what.
Bottom line - happy to be with Comcast in our new area!
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