Review by danry25
Good "Predictable speeds"
- Location: Seattle,King,WA
- Cost: $52 per month
- Install: about 9 days
Bad "Throttle kicks in if more than 70% of the line is used any time of day"
Overall "See if something better is avaliable"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Still on the 12mbps/2mbps tier, although I did end up upgrading to a D3 modem a few months back. Reliability is still so-so, but it is to be expected.
2 Months ago we were automatically upgraded to 12mbps/2mbps, we also just changed out our modem that we rented from comcast to a unbranded surfboard 5101. So far so good, CS is still so so.
Recently we had a Comcast tech check our profile, and it turned out we were on the 4 mbps/ 384 kbps plan when we were being billed for 6 mbps / 1 mbps. Comcast apologized and moved us up to the correct speed.
I don't like Comcast, they have had multiple billing problems and are always trying to charge me for their errors, and blame me for their problems. Overall there are some major issues with their customer service, and the speed they provide, I have never in the whole time I have had this service, hit over 4.1 mbps. Look at other options before getting Comcast.
member for 6.5 years, 1698 visits, last login: 1 days ago
updated 2 years ago