Review by pls1 
UPDATED: 1 year ago
member for 1.4 years, 35 visits, last login: 91 days ago
 Oakland,Alameda,CA
 $70 per month
 "speed"
 "no competition, email errors"
 "fairly happy"
| Pre Sales information:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I just was automatically upgraded from the 8/1 product to the new 16/2 product.
With the old product I was consistently getting about 5/1 or better. Over the last two weeks I've usually gotten above 11/3. however at some points, and not necessarily at what would be expected to be peak time, I do get slowdowns back down to about 5/1.
The only real alternative I have at my location is very slow DSL so the Comcast alternative is approximately 10 times faster than what can be provisioned by ATT.
tech support has actually been better than expected, I had an intermittent problem which turned out to be decayed coax outside the house. They were able to detect and pulled new cable from the box.
Updated:
11/3 is still the usual. Upload speeds are more consistent. At peak TV times the speed drops to about 5/1.
Updated
Fairly consistent 11/3 but at peak times it regularly spikes down intermittently to drops to 5/2 or 5/3. Since I use this line for my consulting business there really isn't any practical impact to me but it's still annoying.
Updated Sept 13th 2008
It has been six months since the new cable pull and there have been no outages. About a month ago I called about the slow downs and the same tech that replaced the cable came out. I had a good relationship with him and he said he would see what he could do. I have no idea what happened but my slow downs are far less frequent and not as slow. 10/3 is pretty typical and slowdowns are rarely below 8/3 using the closest test site and the Java Speed tests.
We have been having problems with email between our pacbell.net and Comcast ISP as noted in the forums.
Updated 10/19/2008
Had a weekend with a few intermittent outages. Always came back by rebooting the modem (not my router). Fewer peak slowdowns and consistent 11/3 paying residential 16/2.
12/05
Have been having short duration drops every other day for a week. Time to call tech support. Upload speed over 4
Followup comments:  
fishmaster
Premium
join:2004-10-08
Rockford, IL | Auto Upgrade Did they 'Auto' raise your price too? | |
|  | pls1
Premium
join:2008-06-19
Oakland, CA | Re: Auto Upgrade no I'm paying the same "list" for my area as I do not watch TV | |
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