Review by tigernike23 
UPDATED: 71 days ago
member for 3.2 years, 47 visits, last login: 32 days ago
 Decatur,Macon,IL
 Contract price not specified.
 "It's high speed, what else is there to say...."
 "Support is terrible."
 "Price is too high, its reliable."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I was grandfathered into Comcast from Insight, so some things I can't say, like the installation, or pre sales info, but here's my review.
I write with sarcasm. Really, I'd like to hang with the Slowsky's for a while, those turtles in the Comcast commercial obviously got to the airport quicker than I can download some of my college assignments. On Insight, I was getting anywhere around 10 to 12 Mbps, while now I'm at 5 to 7 Mbps. But wait!!! With PowerBoost, I'll get 12 to 14!, BUT only for about 2 minutes. They seem to always know when I'm running a speed test, because it'll say I'm getting 22 or 24. Very slick advertising on the part of the media conglomerate, how come they don't mention that in the commercial? I wasn't dumb when I read the transition letters (Insight to Comcast) in the mail, I know what Powerboost is, but the average Joe doesn't. For about 3 months, they ran ads without the prices, smart.
The tech support, I haven't really needed it, but if we're connected to the same service department, it's all good.
There are 4 options here in town: Comcast, AT&T DSL (Uverse is coming), Xanadoo wireless, and satellite ISPs. This ISP, Comcast, I'll give it 3.75/5.00
=====Update=====
Overnight, my internet connection went kaput, to the point where any web page would revert to Comcast's account activation page. I, being a tech student, did pretty much all the diagnosing I could, but wasn't able to figure out what was wrong. So I called Comcast, the 888 number, jumping through so many hoops to finally get to a rep. I followed the rep's instructions, nothing changed, so he set me up for a technician. Here's the kicker though, this was at 11 am, and the rep said he would be there sometime between then and 8 pm! A 9 hour window for a technician? He did show up around 3:30 pm, originally claiming it was for a phone problem, we don't have Comcast phone service. By about 4:15, he had no clue what he was doing, and the fact he was on hold with another rep wasn't a good sign. He ended up counting down the minutes until he got off work at 5 pm, very unprofessional. He left my house making no progress, if even a bit worse off. I'm not paying for this guy, he knew nothing about a computer, thinking my anti-virus was causing the problem. Turns out later that Comcast had something wrong with our account, and the router's settings needed to be erased. Of course I figured those two things out later on my own, and fixed the problem 3 hours later, can I get paid for fixing Comcast's problem?
Followup comments:  iansltx
join:2007-02-19
Fredericksburg, TX
 ·Comcast
 ·Qwest.net
 ·magicjack.com
 ·BeeCreek Communica..
·Sprint Mobile Broa..
| Four Options? meh... Your options might be slimmer than you think, and maybe there's an option you're leaving out:
1) I don't call satellite broadband. It's...satellite. Better than dialup if you're downloading or uploading large files, that's all.
2) Xanadoo...I *guess* they're a choice, though all plans have a 10GB per month cap. Then again, 128k for $15 a month with a 10GB cap is better than $10-a-month dialup, right?
3) Got high-speed Sprint in your area? Millenicom (see reviews here) gets you the Sprint network for $60 a month, no limits, though you have to bring in your own modem. Speeds aren't that great though, compared with terrestrial internet...700-1500k usually.
SO yeah, cable is likely still fastest and best in your neighborhood, despite it being powered by Comcrap. At least U-Verse will be there soon to give 'em some real competition... | |
| drnave23
join:2007-08-31
Moweaqua, IL
·Cebridge Connections
| Comcast My sister Has comcasst she gets 7 meg down 900kbps up. I cant complain thats fast. I'm from moweaqua I got suddenlink. Witch I call it suddenstink. My download speed is useley good 2.0MB but if I downoad over 100mb file thay will cap my speed down to 24kb (240kbs for 1 hour than speeds back up. Comcast rocks compared to these rednecks. | |
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