 Review by WSoxRock 
Posted: 1.1 years ago
member for 9 years, 2599 visits, last login: 146 days ago
 Crystal Lake,Mchenry,IL
 $33 per month
 about 1 days
 "Great reliable speeds and connectivity. Tech support in USA and very helpful."
 "The installation disc doesn't work very well."
 "Great service and support is quick and best of all they are in USA!!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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09.05.2008
I ordered and was able to pick up modem package next day (called on a Sunday) and setup only took about an hour. Mostly reading and had to call in to get my acct setup. The disc they provided didn't work. But got through very quick to tech support and had me up and running in about 15min. Have had a solid connection and the speeds are unreal!! I was a long time customer of ATT DSL and ever since they put the UVerse in, my connection when to hell. I beard with it for about a month or so and had enough. Glad I switched and will be a long time customer of Comcast. At first I wasn't getting fast downloads, but ran a tweak test here and got that all straightened out. Now my downloads are over a meg most times. Another thing that is great about the support is you can go online and chat with a service tech and get answer to your problem in no time w/o sitting on the phone. I used it to reset my temp password. Forgot to write it down. D'OH!!! 
Followup comments:  
sturmvogel
Obama '08
join:2008-02-07
Houston, TX
| They are in the USA ? How did you figure out the tech support is in the USA ? Always it seemed to me they were in India, both by accents and the level (reading from a script). The only US "support" seems to be the "abuse" department.
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Treason is a matter of dates | |
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | Re: They are in the USA ? All tier 1 and 2 HSI support are in the USA...
Ironically, the Tier 3 internet support group isnt in the united states; its in canada | |
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sturmvogel
Obama '08
join:2008-02-07
Houston, TX
1 edit | Re: They are in the USA ? said by baineschile :All tier 1 and 2 HSI support are in the USA... Sure, Bangalore, Indiana.
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Treason is a matter of dates | |
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mr tomato head
@comcast.net
| RE: Great service and support is quick If waiting as much as 2-1/2 hrs. for somebody to answer the phone/online support is your idea of quick, then yes, Comcast gives great service. (I can only speak for Pittsburgh area.) The field techs are generally great (though I have to wonder why they've had to be here so often!). Most are experienced and very thorough. One even confided that when they replace your equipment, such as modems, you're as likely to get a used, poorly functioning modem as a new one (that was the problem here once). But the in-house staff, when you can reach them, have been generally surly, rude, unhelpful, uninformed, and unwilling to help. They want to sign up new customers and apparently couldn't care less about existing, long-term customers. And they're only going to hurt the company by instituting this 250GB limit. Increase speed (allegedly -- read the fine print: that 12MBps "power boost" only applies to the first 10MB of a download), but reduce how much you can use it? Brilliant strategy! Guess they got a little too comfortable as the broadband monopoly around here. But now that Verizon's network is nearly complete around here, that won't be the case much longer. As soon as FIOS hits our neighborhood, Comcast is going to have to suck up a little or Verizon is likely to strip away a lot of customers. | |
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