Review by Aozora  - Location: undisclosed location
- Cost: $62 per month
Good "Good speeds for a premium price"
Bad "Latency, tech support, bundling, and caps(depending on your area)"
Overall "Overall one of the better options in my area"
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(ratings match consensus)
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You better be able to troubleshoot your connection with AT&T and Comcast if experience has taught me anything. You need to be able to see if something looks wrong and head to one of these forums to fix the issue. If you can't do that, then you're going to be in for the ride of your life. I have the most experience with AT&T and Comcast, so if you have another company in the area, it might be different. These two companies are identical when it comes to support, and that is that the support is outsourced to India and you're going to get some person reading the manual and wanting to transfer you to about 50 departments before anyone does anything. Just hope the tech that comes has a clue what he is doing or you're going to get a headache from the frustration you are going to experience.
Who comes to install your service varies. I have moved around the Chicago area and each install seems to be different. You might get a very good tech out there who will leave with you with a rock solid connection or you might get the tech that cuts the neighbor's dish service and leaves you with a connection that stays on for 10 mins tops.
RCN isn't available to me always when I move so I don't always get them since their upload is also slower. I've had them for a few months and their TV packages are better for the price so if the TV aspect is more important to you and you can get serviced by them then don't pass them up.Their Internet is slightly cheaper, but you also get about half the upload that you get with Comcast which is why I'm not fond of them.
AT&T is more expensive, has slower speeds, and has caps so I don't recommend them at all if they are in your area. They really don't seem to care about the HSI line and it shows. AT&T used to be far better 10 yrs back, but nowadays I would never consider them if you can get Comcast or something else.
I have the 50Mbps tier and I get 57Mbps down/11+ Mbps up. When it works, it works well, but if any issues arise, it's going to be hell to fix with their horrendous tech support who believes rebooting your modem is the only solution to every problem.
If you have very few options in your area and Comcast is one, they can be alright. Obviously if you have FIOS, Google Fiber, or anything similar in your area I highly recommend passing Comcast up. They are alright, but nowhere near as good as those options seem according to users here and general public perception. Comcast increases prices roughly yearly along with other providers. Lack of competition really shows, especially in their TV packages. You can't always get what you want, but you may find what you need(hopefully). Comcast is what you need, but not what might want or hope for. It gets the job done.
EDIT: Updated the review since the old one was not relevant nowadays. AT&T support has drastically gone down along with Comcast's.
member for 4.8 years, 532 visits, last login: a few hours ago
updated 2 days ago
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