 Review by Tsume 
UPDATED: 323 days ago
member for 5.7 years, 1206 visits, last login: a few hours ago
 Winter Park,Orange,FL
 $50 per month
 about 10 days
 "Fast compared to Embarq/Centurytel, reliable, gets the job done"
 "Wasn't good until I complained, My market doesnt have the fastest speeds"
 "Better than DSL."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Update Jan 01 2009: Increased my ratings a bit as the connection has been rock-solid ever since I got all the issues squared away (below). Actually very impressed with the reliability given what I've heard about Comcast.
First off, days from order to installation was actually 3, but it took another week for the service to work well.
When first installed, pings were insane high and speeds were subpar (5mbps on the 8mbps [16mbps powerboost] plan). I contacted their support repeatedly, trying to argue that 300+ms to google isn't cool. They insisted as long as I was over 3mbps they don't care what issue I have. I asked for a higher level, the lady insisted that she was the highest level. At that point I commented that if people like her were the highest level, it would explain the crappy quality of my connection.
I sent an EECB (Executive Email Carpet Bomb for those unfamiliar with the term) and long story short, my service was fixed within two days -- proving that Comcast has excellent support, if you bypass their support people. The issue was not modem signal level which I knew it wasn't, it was local congestion since this area is inhabited by mostly college students.
I now see relatively low pings, consistent 16mbps/2mbps speed tests, and haven't once had my connection drop. Now that it's fixed, my service is excellent and I'd recommend Comcast to others in this area. Embarq does not offer higher than 5mbps at my location.
My only gripes at this point are the insane difficulty of finding the actual speeds pre-sale on their website, and that we aren't the first market to be seeing the improved DOCSIS 3.0 speeds despite having the 3rd fastest growing tech industry of any metro area in the US.
Oh, and the installer was a bit rude and was having an understandably bad day as he has to use the same phone line as I would if I had to call for "support". He was on hold for 30 minutes because they didn't ask if I had my own modem, which I did. He begged me to pay with check instead of credit card, cause with a credit card he'd be on hold another 30 minutes.
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