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Six Month Rating

bullet 5753 reviews (2490 good) (1671 bad)
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Review by BBStores See Profile

  • Location: Stone Mountain,Dekalb,GA
  • Cost: $43 per month
Good "Speed, speed, speed"
Bad "Connection down-then-up some mornings for no apparent reason"
Overall "Wish I didn't have to buy a cable TV package to get the $42.95 price."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Had DSL (Earthlink) in 2001 which went in the toilet causing me to switch to Comcast. Speed package has always been the basic. I recall the order/install was okay until my store-bought Linksys cable modem would not sync so I had to use their rented RCA until I could purchase a Motorola 5120. The best experience is the speed and the worst was the Comcast DNS server outage of April 2004.

Since March 2009 outages have been frequent and with many calls to tech support resulting in no resolution. Problem is blinking "SEND" light on the Motorola 5120. I am actively searching for a new provider.

I've had it with Comcast. Ordered dry-loop OneLink ADSL from Speakeasy which should be active by September 23, 2009. I have suffered almost daily outages, called tech support to explain the problem, the tech shows up and has no info on my talk with tech support.

Look how Comcast left my box after their last visit!

Click for full size

member for 9 years, 924 visits, last login: a few hours ago
updated 1.7 years ago