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Review by BBStores See Profile

  • Location: Stone Mountain, Dekalb, GA, USA
  • Cost: $43 per month
Speed, speed, speed
Connection down-then-up some mornings for no apparent reason
Wish I didn't have to buy a cable TV package to get the $42.95 price.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Had DSL (Earthlink) in 2001 which went in the toilet causing me to switch to Comcast. Speed package has always been the basic. I recall the order/install was okay until my store-bought Linksys cable modem would not sync so I had to use their rented RCA until I could purchase a Motorola 5120. The best experience is the speed and the worst was the Comcast DNS server outage of April 2004.

Since March 2009 outages have been frequent and with many calls to tech support resulting in no resolution. Problem is blinking "SEND" light on the Motorola 5120. I am actively searching for a new provider.

I've had it with Comcast. Ordered dry-loop OneLink ADSL from Speakeasy which should be active by September 23, 2009. I have suffered almost daily outages, called tech support to explain the problem, the tech shows up and has no info on my talk with tech support.

Look how Comcast left my box after their last visit!

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member for 18.4 years, 987 visits, last login: 63 days ago
updated 11.2 years ago

Mr Matt
join:2008-01-29
Eustis, FL

Mr Matt

Member

Try the very Basic TV Package

In this market in Central Florida I have a choice. I can pay around $52.00 per month without a TV package for broadband access. I can get the most basic TV package for around $11.00 per month for 21 Channels and about $42.00 per month for broadband access. The total cost for 21 Channels and Broadband access is about $53.00 per month and I get all local channels with sub channels through my QAM enabled televisions. DirectTV and Dish Network only carry the primary local channels. Regards
JerryTimes
join:2002-01-09
Clinton Township, MI

JerryTimes

Member

?

Those are some very low scores for a service that you seem to have had for 8 years. What has been happening? There isn't much detail here.