 Review by Bill_MI 
UPDATED: 55 days ago
member for 8.8 years, 5146 visits, last login: a few hours ago
 Royal Oak,Oakland,MI
 Contract price not specified.
 "Stable most the time, max speed"
 "Price and a history of idiotic support"
 "Best I can find"
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Tech Support:
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Value for money:
(ratings match consensus)
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DSL is dead, here, since AT&T "fixed" my noise on the voice service swapping a horrible line for DSL. Cable is pretty much all I have now.
Some upgrades during 2008 caused weeks of strange and intermittent outages. Some were planned but they ran into some snags that made one outage way over planned.
Of particular note was late-year periods of outage that always recovered with a modem power cycle. Since I have no faith support has any idea what maintenance is doing, I didn't call. It lasted 3-4 weeks and then magically went away.
They are stable most the time. Speed of "PowerBoost" is well over 30mbps and 6.5mbps thereafter. Upstream was increased in 2008 from 768k (2mbps PowerBoost) to 1.5mps ( 3mbps PowerBoost).
2009 UPDATE: Had another period of outages lasting 10 days from July 9 to 18. THIS time I tracked it down to happening on channel changing - the channel will change but no data until the modem is power cycled. A total of 25 times in the period averages 2.5 times per day. As of September 14 it had not happened again.
A little investigation shows I may have a modem (DPC2100) incapable of following channel changes - it's either buggy or needs an update. But after finding out Comcast is NOT helpful at allowing customers to see such data as this (I had to find details for this particular modem) I'm not really interested to getting blind to these details by replacing it... yet. I've now added a complete modem statistics data gathering.
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