Review by ajjakobb 
UPDATED: 20 days ago
member for 1.5 years, 10 visits, last login: 17 days ago
 Satsuma,Putnam,FL
 $115 per month
 about 1 days
 "Fast Reliable Connection"
 "There is major latency. The price is unacceptable."
 "It's fast but pricey."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I recently moved to a new rental 1.8 miles from my old location and AT&T DSL is not available there like it was at my old location.
So I had to go with comcast.
Had 3 options: Comcast, VerizonWireless PC Card, Wildblue Satellite
So, I ordered comcast. Had to pay 100.00 up front for installation.
and I am paying 55.00 for internet and 55.00 for digital voice which is a total ripoff!
I got the 8Mbps / 768Kbps Package but my average speeds are 22Mbps down / 2.5 Mbps up. That I cannot complain. I like speed.
I ordered the svcs, a tech came out the next day. all installed within 30 minutes. Great Installation.
They provided a ARRIS modem that uses DHCP technology. It has phone built in and the device has a battery backup if power fails.
I like the svc.
I hate the price.
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Recently, I had svc issues. Had 60% packet loss causing the internet and phone to go down.
The upload dBm was 57. This is to be below 50.
It took 5 dispatch technicians to fix this problem over a weeks time.
Each technician knew they had to replace the old lines in the building that have been here since the 1980's but didn't want to do it.
Finally I told the last tech to just run the lines, I will connect all splitters, etc.
Bottom line, Comcast techs are lazy.
A CUSTOMER had to fix the issue.
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Called to upgrade modem to DOCSIS 3.0
They wouldn't let me do it cause my speed package is 8.0Mbps.
Here is the result on my end:
[URL=http://speedtest.comcast.net/][IMG]»results.speedtest.comcast.net/re···G][/URL]
Do you think I need the 3.0 modem?
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![results.speedtest.comcast.net/re···G][/URL]](http://results.speedtest.comcast.net/result/27185642.png[/IMG][/URL]){kind=link}