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Member review of Comcast


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Six Month Rating

Pre Sales information:
Install Co-ordination:
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Value for money:


$76 per month avg ($19 to $347)

Speed test results 3 year trend
Review by JohnInSJ See Profile
UPDATED: 247 days ago
member for 6.1 years, 2793 visits, last login: a few hours ago


San Jose,Santa Clara,CA
$69 per month (36 month contract)
about 3 days
"speed, 24/7 support, business class goodies (exchange, sharepoint, AntiVir)"
"none yet - it's a dumb pipe like it should be."

    Coming off of the excellent Sonic.net Pro DSL 6M/.8/8 static IP service, I was looking for more speed while retaining excellent customer service. Unfortunately Sonic isn't able to provide me adsl2 service in San Jose off a remote terminal. My choice was either AT&T Uverse or Comcast. Uverse has no static options, while comcast just rolled out faster 12/2 speeds on their starter business class service. With 5 static IPs that put the cost just under $70, same as sonic.net.

    The service comes with an SMC 8014 cable modem, and you have to use it with statics. Statics are bridged through (how I am using it) or you can use it as a router.

    Install went well, very clean (my business is in my home!) and getting reverse dns set up on my ips was accomplished with a call to tech support (on a saturday morning, no less)

    The 12/2 speed rolls out tomorrow (3/17), for now I am on 6/1, but am getting nearly 8mbit down, 1.7mbit up. Will update again when new speed hits. Very pleased with performance.

    Install is "free" if you sign a 3 year contract, $200 w/1, $100 w/2... your price is lock in for the contract period. There is some penalty for early termination.

    Updates:
    12/2 speed updated sometime overnight (3/18) and is very good

    No issues with the SMC8014, but I just use it in bridge mode with my own router/firewall.

    And the main info page says
    [quote]McAfee Virus Scan protects up to 25 PCs against viruses, spam, and pop-ups[/quote]
    »business.comcast.com/internet/details.aspx

    Followup comments:
    view 1 comment
    thunder15

    join:2008-01-18
    Chicago, IL

    1 edit

    Re: Comcast Business HSI

    We currently have the "Standard" package as well and pay $60 per month. We will be switching over to the "preferred" HSI soon and expect to pay $90/month. Docsis 3.0 hasn't rolled out yet in the Hyde Park area of Chicago (we live two blocks down from Obama's house). All of this is without static. So far, service has been ok. We occasionally have trouble with the SMC/Comcast gateway being "stuck" and have to reset it. Let me know how the transition goes. By the way, my family live in San Jose. What a small world

    Oh, by the way, they give you AntiVir as part of the package? We only have McAfee? Did you request them or did they give you that? I don't see that option on Comcast's business portal.
    --
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    permalink · 2009-03-17 21:31:49 · Print · Reply to this
    Forums » comments on review of Comcast

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