| Review by Robotics |
member for 9.5 years, 2118 visits, last login: 1 days ago
updated 1.1 years ago
- $59 per month
- "Very reliable. Rare outages. When there is an outage, they appear to jump on it fast. Speeds are as advertised."
- "Phone Support. Employees who answer the phones for tech support. Most I have run into dont have a clue as to cable systems."
- "Im very happy with the service. Great service techs in the area. Very realible service."
|Pre Sales information:|
Value for money:
(ratings above consensus)
I was one of two beta testers for the County out here. I saw the system start out with screaming speeds, and less than a month later speeds dropped some. (I think they were still tweaking the system and that's why it got a little messy in the first month).
Ive had this service for 9 years now. Over all I'm pretty happy with the service I'm getting excluding their tech support.
I purchased my own modem. (was supplied a Motorola modem for testing purposes, but returned when system was made available to the public).
My modem is a Motorola 5200 (I believe) and works flawlessly.
Over all, excluding their tech support, Comcast I feel has come a long way with the service out here. Never really was bad, but seems more stable and pretty reliable.
I will add at present (03-09), Comcast does have a cable leak in my neighborhood. It has taken them over a year to start addressing this issue.
I even had to file a complaint with the FCC due to the interference it is causing on certain parts of the radio spectrum and the fact that they took over a year to take this matter seriously and even look into it.
****Update for 11-28-09*****
I'm really getting frustrated with Comcast again. My download speeds are no where near what they should be. And I'm not expecting them to even be close to what they should be!
I'm paying for the 16 down plan. My speeds 96% of the time never get to 7mb down.
It isn't my modem, it isn't the signals to the modem, I dont know why, and of course they cant explain why.
Its really frustrating. In the process of Comcast trying to work with me, and try to figure this out...they deleted my account!! Thank God I didn't lose my emails that I save on their servers since I dont use Outlook express.
Now for the last week, I have not be able to access the on line billing, so I can pay my bill. It keeps saying my info isn't available, yet it shows my name, address, and all that.
So thats something else I have to work on in the near future. And the reps I have always run into on the phone, are not much to speak of. That has been a problem from day one! They have terrible tech support that answers that 800 number.
I can say I rarely have an outage. And that is good.
But the speeds...well something is wrong with them (and it isn't the first time)
Our system out here has been thru a few hands. (at one time it was Adelphia), and I have heard from neighbors that cable has been out here for 28 some years...so the infrastructure, cable lines, etc. are quite old. Ive only been out here for the last 11 years.
Speaking of old....the community I live in is a lot of older people. And I feel, they feel, its faster than dial-up so no one else really complains.
But I'm a little younger (not by that much), and I know we are getting shafted out here. We all are paying for speeds that are no where near what they are supposed to be.
Unfortunately there is no where else to go. FIOS will probably never come out here in my life time. DSL is also out of the question.
If some competition would get out here, I'm sure Comcast would get off their duff, and get their stuff straight in this area and get some seriously needed upgrading done.
Sorry I cant say anything nice other than as far as it being there when you need it, it is (very few outages), but thats about the best I can say at this time.
A lot has changed since my last review of Comcast. They are really on top of matters when it comes to having reliable service in this area now. I also use a different modem I bought myself (Motorola 6120) Price is to high to rent a modem from them (now its $10.00 a month).
I have also noticed, and I'm sure its everywhere they serve, but their routing has vastly improved.
They still (and always have) been pretty fast to respond to outages.
For more local problems, it still seems to take a little longer to get corrected, and many truck rolls to get it corrected. We still have very outdated equipment in this area.
(pre Adelphia) equipment)
I have been with them from day one, and was one of two beta testers for our County. And they have come a long way, and have really improved over-all.
Calling tech support is slightly better also, although you can tell a lot of them (customer reps.) don't know what they are talking about, which in turn can cause getting a problem solved add more time to over all completion.
Still no DOCSIS 3 out here, and some of their techs say it will be a long time till we see it. This means no VOIP for this area. (phone service)
Thumbs up to Comcast (as of this writing) for finally buckling down on serving this community out here. (we are deep in the sticks).
*** UPDATE 03-08-2012***
I can not say anything negative of Comcast in this area. They have done a great job over time. They have taken the mess Adelphia left behind years ago, and made it up to date/speed. Very minor issues have accured over the last few years. And the ones that have, have been corrected quickly, and with little hassle/headaches.
The only gripe I have is with their reps. who answer the phone when you call in for assistance and support. But this has changed in the last few years. The poor reps. have to stick to their scripts to getting to the bottom of a problem. And sometimes it can get hard explaning to them that you know there is a problem, and yet you have to sit there for a given length of time listening to them tell you they see no problem from their end (if it pertains to the internet side of their service).
If you are calling in for a problem with the TV end of their service, they jump on it, and problem solved in a very reasonable time frame.
Didnt really want to bring up the phone reps., but the company could tweaked that part of the support chain a bit I feel. But you get that anywhere you have to call in to for support. So over all, it isnt that bad...just something we all usually have to go through when dealing with support for any given company over the phone.
The service is great. Down time is very minimal. The techs they have on the road know their job well, and keep the system up and running with extremely low if any down time.
And if you ever run into Dan (one of the techs for the TV end), then consider yourself lucky. He has got to be the most friendliest, knowledgeable, down to earth persons you will run into. He goes far and beyond to help the customer, and is dedicated to his job. And he gets it done!