 Review by runnoft 
UPDATED: 242 days ago
member for 6.1 years, 611 visits, last login: a few hours ago
 Deerfield,Lake,IL
 $159 per month
 "Reliable service over the past year"
 "Very pricey"
 "Happy, but not locked in; will consider switching for better deal"
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've subscribed to Comcast High Speed Internet and cable TV for years, since they bought out AT&T here, so I can't comment on ordering and installing, as I haven't done it lately. Comcast has been an up-and-down experience for us, with good periods and bad periods. For the last year, I'd rate my experience with them as very good overall.
I currently have 12Mbps download / 2Mbps upload speeds on HSI. For about a year, about spring 2007 through spring 2008, I experienced very laggy and unpredictable connections, particularly at peak times that made web browsing and game playing very frustrating. Comcast was slow to respond but did finally get the issues, which I believe were neighborhood issues (equipment or bandwidth hogs, hard to say which), fixed, and since then, broadband Internet has been rock solid here.
Cable TV service has been very good but not quite as solid. They may be making compression adjustments, trying to cram as much signal as they can down their outdated coaxial cable. We intermittently see dropouts and freezes on digital HD channels, nothing so annoying or frequent as to merit a service call, as the tech probably wouldn't see it. HD picture quality is very good but could be better. We get about 35 channels on our HD service, not including what's On Demand, more HD channels than many cable customers but not as many as one would get on DirecTV. I'd appreciate more free/included HD programming than additional standard definition On Demand material or premium channels, which we almost never watch. I do miss HBO and some of the sports channels which we had to drop for money reasons and would require an upgraded package to resume getting. We wouldn't spend additional money to add services to get more of what we wanted; the bill is too high already for us.
As far as competitors, there's no Verizon FiOS in this area, but U-Verse is coming. It's now available at some addresses in our town, but not others, and not ours, yet. I will consider U-Verse once it's available.
Comcast equipment: Motorola SB-5120 Modem, Motorola DCT-6412 DVR, Motorola DCT-6200 HD Cable box. Motorola DVRs of the 6400 generation are kind of twitchy. They need power cycling and on occasion lose material on their hard drive or need to be reformatted to work well.
Followup comments: | Forums » comments on review of Comcast |
|
Comcast
