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Review by TuxRaiderPen See Profile

  • Location: Parachute, Garfield, CO, USA
  • Cost: $86 per month (24 month contract)
  • Install: about 7 days
As of 2016... nada
Intermittent Outages since upgrade to Docsis 3.0 - continuing
Only using them because of lack of competition...
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Update:

Service was great for about a week, then when the summer started getting hot, drop outs, modem reboots etc... constantly.

Called support, 1st tech came out and removed a bad 75Ohm terminator (causing some signal loss). Re-grounded, new tap, things were good -- for about a day.

Called again, CS determined a "bad" modem on my end, so I went and got a rental. Re-connected, new modem, things were good -- for about a day.

Called AGAIN, CS rolled 2nd tech out. He was much more thorough, checked all lines (only 1 into house + all lines leading up to it from drop), checked pedestal, fought wasps (with my help, they love those pedestal covers), went and checked each connection: found 1 loose + 1 with di-electric (tiny piece) touching the stinger. He made new cables and gave me an attenuator. Been perfect in hot weather. No drop outs.

I haven't experienced a poor cable cutting for a while, so my assumption is that the very first time Comcast installed the new line, they used old or worn blades on the cable cutter for the connections, or didn't check them very well. Signal loss is a pain if you know things are new and you have to take each piece apart and look for it. I did, but must have missed that one piece of shielding that was causing so much havoc. The change in temperature may have expanded the metal by microns, but enough to make the culprit hard to find.

Update after 6 Months:

Things are great. Occasional slowdowns during peak hours, but nothing too bad. I am very pleased with the service. No D3 yet, but I suspect they are doing work, as late at night, during off hours, the connection can be reset or drop completely for 5 - 10 minute periods. I could be wrong though, but I haven't had a problem since the last one was resolved.

Update 1 year:

D3 is here, speed tiers are changing (again), but I'm happy with service/speed. No issues.

Update: Intermittent outages occurred Fall of 2013. Unsure to the nature of them but things have cleared up and are working well now. Streaming Netflix/Hulu/YouTube is very nice. Nice to have the bump up in speed, though they keep raising the price...

Update 7+ Years: Bad rollout of their 24 channels for signals: modem reboots constantly, can't get any support... poor service and not helpful at all. Wish there was alternatives...

member for 14.8 years, 2004 visits, last login: 1.2 years ago
updated 7.6 years ago