 Review by BBBanditRuR 
UPDATED: 109 days ago
member for 176 days, 25 visits, last login: 5 days ago
 Parachute,Garfield,CO
 $60 per month (24 month contract)
 about 7 days
 "Fast install, Good Customer Service, Superior Speeds (For the area)"
 "No DOCSIS 3.0...yet"
 "Beats competition hands down in terms of Speed, Service and flexibility."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Update:
Service was great for about a week, then when the summer started getting hot, drop outs, modem reboots etc... constantly.
Called support, 1st tech came out and removed a bad 75Ohm terminator (causing some signal loss). Re-grounded, new tap, things were good -- for about a day.
Called again, CS determined a "bad" modem on my end, so I went and got a rental. Re-connected, new modem, things were good -- for about a day.
Called AGAIN, CS rolled 2nd tech out. He was much more thorough, checked all lines (only 1 into house + all lines leading up to it from drop), checked pedestal, fought wasps (with my help, they love those pedestal covers), went and checked each connection: found 1 loose + 1 with di-electric (tiny piece) touching the stinger. He made new cables and gave me an attenuator. Been perfect in hot weather. No drop outs.
I haven't experienced a poor cable cutting for a while, so my assumption is that the very first time Comcast installed the new line, they used old or worn blades on the cable cutter for the connections, or didn't check them very well. Signal loss is a pain if you know things are new and you have to take each piece apart and look for it. I did, but must have missed that one piece of shielding that was causing so much havoc. The change in temperature may have expanded the metal by microns, but enough to make the culprit hard to find.
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