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Review by Kathy_9 See Profile

  • Location: Pittsburgh, Allegheny, PA, USA
  • Cost: $302 per month
No service issues
High Price
The service is okay but I am always in the market for a lower price
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

We started with TCI Cable and evolved to ATT and finally Comcast for cable TV. Their channel selection and picture quality is okay; nothing to rave about.

We had Comcast Digital phone service and experienced no problems with it, but about a year and a half ago was informed that Comcast was discontinuing their old Digital service and insisting customers either switch to Comcast Digital Voice or find another provider - kind of high handed attitude. We now have the CDV and so far no issues.

Also, have Comcast HSI as part of the bundle (top tier) and I'm satisfied with the quality but feel the prices are way too high, which detracts from my overall opinion of Comcast.

Any time I've called the local number to troubleshoot an issue, I have found the reps to be professional and knowledgeable, so I would give Comcast high marks there.

One big negative is when I signed up for the bundle, I was told my monthly cost was good for two years, but at the end of one year, the price increased. So I went from $199 plus taxes, etc. to $245 and that's after the so called $20 loyalty discount.

So, I'll be very interested in reading the reviews on Verizon FIOS

4/9/11 - just received one of those friendly nudges from the site reminding me to update my review. So, I thought I'd share my latest Java Speed Test results: 110 kbps down 5094 kbps up. Keep in mind I'm paying for 2000 kbps down 16000 kbps up.

2/19/12 - latest Java Speed Test results: 19288 Kbps down 5018 Kbps up but results vary widely depending on the test site you use.

9/21/13 - I recently called Comcast to ask how I could reduce cost as my monthly triple play had climbed from $199 to $245 to $266 to $281. The rep I spoke with was very helpful, agreed I was paying too much and was able to repackage my bundle down to $180.

My most recent speed test = »www.speedtest.net/my-res ··· 83136525

4/17/14 - just received an email from Comcast that states -" We increased the speed of your Blast Internet service! You now have download speeds up to 105 Mbps and upload speeds up to 10 Mbps." So, I thought I'd power cycle and test it. Here are the results.

»www.speedtest.net/my-res ··· 45753555

»www.speedtest.net/my-res ··· 45770704

3/2/15 - just updating to add latest speeds and price. Yes, it went up again. Grrrrrrrrrrr!!!

»www.speedtest.net/my-res ··· 83785880

4/23/15 - updating to add latest speed test 94.6 / 11.76

2/23/16 - updating to add latest speed test 176.5 / 10.37

10/22/16 - updating to say prices jumped again to $229; called and was able to lower price to $207 which is not great but better than $229. Also, just got a speed bump to 200 mb download; latest speed test [url=http://www.dslreports.com/speedtest/5406974][img]»/speed ··· g][/url]

1/2/19 - Update to say prices jumped once again. Now being charged $252. Also TV quality is not that great as the HD channels show pixelation. In the past customer support has been able to re-bundle to lower the price but the current bundles are not satisfactory. Comcast is getting greedier and greedier.

11/24/19 - Update to say prices jumped once again. Oh what a surprise. I now am being billed for $301.58. Comcast used to have great customer service but lately it has gone downhill. I have been unhappy with my last two phone calls.

member for 18.8 years, 4256 visits, last login: a few hours ago
updated 4.3 years ago