Review by QLR
Good "Decent speeds, timely set-up, no landline needed, less buffering, ESPN3, billing"
- Location: Tallahassee,Leon,FL
- Cost: $116 per month
- Install: about 4 days
Bad "Inept CSRs. Don't call in if you don't have to."
Overall "In the battle of the C's, Comcast wins. And surprisingly, it's cheaper!!!!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I had CenturyLink/Embarq for 18 months... I was happy for the most part, but I was getting annoyed by the constant buffering and some dropped connections (?); sometimes, I would have to enter a URL multiple times. Also, the 404 opt-out service never worked for me. Slightly annoying. I wanted to up my speed but CenturyLink tops out at 3.0M DSL in my area.
I switched to Comcast when I received a telemarketing call about switching my landline... I declined the landline, but I decided to take the internet offer: 8/1 internet for $33 for 6 months and after that $56. There is no contract. After receiving my bill today, I realized that my 8/1 internet is called Performance Plus and is 16/2 (either I am getting ripped? or the offers aren't up to date with Telesales). I get between 6 and 8M down and between 2 and 3M up on the Comcast Speed test site; On DSLR, I often get between 12 and 15 down and 2 and 3M up. So I am likely getting what I am paying for. Ordering was simple enough... they could have been out the very next day, but I scheduled the tech to come out on Saturday since I work during the week. The subcontractor came out as scheduled and all went well.
I am using a Motorola SB5100 modem and all seems well so far... although I am irked by the lack of a reset/power button. There is only a standby button.
The only glaring problem I had was connecting a new Cisco N router to my computer/cable modem. After several hours of headaches, I switched back to my old Netgear G router... Got a Netgear N router and all went well. I think I saw a post or something stating that Comcast + Cisco is a no-no.
Fortunately, I haven't had to call tech support and I hope it stays that way.
All in all, if Comcast is available without a mandatory contract, get it. Also, I am enjoying ESPN3 (formerly ESPN360)... this is something I could not access when I had CenturyLink/Embarq.
UPDATED 3/28/11 I am at the 12 month mark with Comcast HSI and it has been a breeze mostly. Hating the high price ($48 for 12/2), but my only alternative is DSL with CenturyLink and to my surprise, they have hiked prices and I qualify for only 1.5M max. So I will stick with Comcast.
UPDATE 4/5/12 I just upgraded my internet as a result of the recent price hikes. I decided to bundle my internet and cable via the Blast Plus plan, featuring Digital Economy cable and Blast internet. Via the online chat, the bundle is $40 for months 1-6, $60 for months 7-12 and regular price (currently $80) after that. Still a happy camper with Comcast. OTOH, CenturyLink wants $50 for 1.5M/768K dry loop DSL. So, I will have Comcast for the time being. I bought my SB6120 modem back in July and I am glad I did. It will pay off in 4 more months
UPDATE 6/26/13 Still on Comcast. I received a notification a couple of months back stating that I was getting too many channels on the digital economy tier. I, unfortunately, was hooked on one of the channels not on the economy tier. I initially tried to keep the Blast internet and simply tried to upgrade the TV plan. I was unable to find a suitable pack so I ended up downgrading the internet to Performance (ewww. I miss Blast) and taking that phone as part of the Starter XF triple play ($99/month for 12 months). I still miss the speed of Blast... I have had some slowdowns on Performance. Phone seems ok enough, don't expect a lot of use on it; but hate there isnt a battery shipped with the phone modem.
UPDATE 7/25/13 I was able to get Blast as an add on to my triple play package for $10 more per month as suggested by the respondents to my review. And it is really the champ! However, I am tired of the nickel and diming... $2.99 to make changes to your account?!?!!? ARE YOU KIDDING ME? The phone quality is mediocre.
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updated 233 days ago