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Review of Comcast (cable)


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Six Month Rating

Reviews:
5576 reviews (2444 good) (1614 bad)
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Review by azstu See Profile
member for 6 years, 64 visits, last login: 10 days ago
updated 220 days ago

  • Tucson,Pima,AZ
  • $75 per month
  • "Have used it for 10 years now with little interruption.. It is the only game in town so I have no choice"
  • "Local Customer service/via phone is crap!"
  • "Online Customer service at DSL comcast direct forums here is amazing!! Comcast Steve deserves a Knighthood."
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Value for money:
(ratings match consensus)

Comcast is big and pretty bad at responding well to customers problems. basically cos they have so many of them. I will do anything to fix a problem rather than call the tech service people here locally at least, as they are a 'tad unknowing'

but... when i calculate how it helps me and my work..... how much I save on phone/online movie viewing etc... its still worth the cost to me. I have had a relatively issue free connection these last 9 years or so.. I was truly impressed today tho with the Comcast Direct forum and specifically 'comcast steve' who seems to run it. Amazing help on solving my issue uniquely about provisioning a modem without calling them and he seemed to do it on his own time . They also resolved my cable installation by correctly installing a new cable run of 300 ft inside a shielded sleeve which fixed up various errors I was getting very efficiently so that I was impressed with ( tho I was told later they should have installed it that way in the first place)

So I know when the connection goes out its the most maddening thing in the world, I still don't really know what I would have done without it. Anyway this is an update. Price is creeping up .. now at 75.. current issues with no meter showing. but overall I cant complain too much. its my only choice

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