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Review by ScottJr See Profile

  • Location: Charles Town, Jefferson, WV, USA
  • Cost: $160 per month
  • Install: about 7 days
Much faster than Frontier
Cable Price hikes
No FiOS coming, this is the best bet in the area.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The decision to switch from Frontier phone and Dish Network was easy. I was paying $180 per month for those services together. Now with Comcast, I am paying $85 total. It will be $99 after 6 months. Still a huge difference.

Ordering was easy enough. I called Comcast and placed my order. The only problem is that they tried on three different occasions to sell me voice when it was clear that their VoIP was not available in my area. Their system always says it is available then after further review, it is not really here.

Install went smooth. The cable technician activated all of my inside connections and it has not caused any problems with signal strength. After the install, I have had to call Comcast out out two times. The first time, the repair tech changed out a small connector that said was bad. After that, the signal was constant. The next outage was a neighborhood issue causing the signal to drop for a second at a time over and over. Once resolved, my speeds and service have been great. I ordered the 12.0/2.0 package and those speeds seem to be achieved almost all the time.

I was also happy to see that Comcast has ESPN3. I was afraid that I would lose it when I dropped Frontier.

Update 1/12/15: Speeds are now 95/20. I am paying more for this package, but the internet is really fast. I may drop the cable and go internet only when Dis launches SlingTV.

Update 7/11/16: I've tried calling Comcast over the last three months at 800-XFINITY per the instructions from their online chat. Trying to cancel TV service. EVERY time I've called, I've been told that number is not in service. Today, I had the best online chat....(all spelling left as received)

For your convenience and to prevent you from repeating yourself, call the number and tell the next representative to refer on the notation left in your account to have it verified for you quick and easy, right away.
SCOTT
10:04AM
Tell me what number to call.
Chad
10:04AM
Kindly dial this number Scott Customer Solutions Assist hours: Monday - Saturday 7AM to 9PM 1-800-934-6489 (XFINITY)
SCOTT
10:04AM
Because I've called 800-934-6489 20 times over the last three months and it is always fast busy.
SCOTT
10:05AM
I just tried it again. On my desk phone and cell phone.
SCOTT
10:05AM
Not in service.
Chad
10:06AM
Scott best time to call our customer solutions is 7am customer solutions was open from mondat to saturday
SCOTT
10:07AM
I just want to know the number I can call that will actually work. If I have to wait on hold for an hour, that is fine.
Chad
10:08AM
I do aplogize Scott its the avialable number for our customer solutions and also today is sunday its the reason your phone call cannt be directed to our sulotions team.
SCOTT
10:09AM
Today is Monday.

So I was told I have to call in. Then told I have to call in at 7AM. Then told it was Sunday when today is Monday. This is an example of their new and improved customer service.

member for 22.4 years, 5011 visits, last login: 2 days ago
updated 7.7 years ago


anonymist
@comcast.net

anonymist

Anon

Rise in price, variable speeds

How did you get it for $99?

My promotional fee was $55/mo but at the end of the promotion is rose to $135/mo ($55/mo Internet and $80/mo cable).

Dish TV was only $29.99.