Review by Firetamer 
member for 10.3 years, 180 visits, last login: 151 days ago
lodged 2.3 years ago
 Pittsburgh,Allegheny,PA
 $160 per month about 1 days "Not many. They have a monopoly in my area." "Terrible packet loss, as high as 50 percent during evening and peak hours. Many employees will not return messages." "If you have any other broadband choice, go for it. It seems the docsys 3.0 rollout has been a fail for them."
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I have been having issues for at least six months, more like 10 months to a year now. I am a heavy user so I notice them more often then the "casual browser" that just checks out a webpage or their mail. Packet loss has steadily gotten worse in my area and Comcast seems incredibly uninterested to hear the facts. I have run programs (smokeping, pingplotter, speedtests etc.) and no one even wants to look at them. They will occasionally acknowledge a problem, however fail in every way to fix the issue. We have rewired my entire home, from the tap to my modem. I have had 8 tech visits to my home. Of course they come during the day when there are minimal to no issues and say everything is fine. Sure enough, every evening, the packet loss starts and continues well into the morning. The tech may find a small ingress issue due to a bad connection a neighbor has, but the huge glaring problem in my area has either been ignored or simply not fixed. Either way, when you pay this company in excess of 2 grand a year, more like 2500 and they don't fix issues that bring down your internet connection and make your home phone unusable, it is completely unacceptable. Stay as far away as you can, or if you are like me, suffer with the terrible service since they have a monopoly in many areas.
Comments:
 | | . Two questions, first, are you neighbors having issues? Second, are you possibly having electrical issues in your house? Ex, grounding issues or slight voltage loss in the evenings? Just asking because if you or a neighbor are having an electrical issue it can mess your internet and at times, your digital tv service. | |
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1 edit | Re: . They have checked the drops for my neighbors on the same tap, found a slight amount of noise, replaced some connections in their places and the noise went away. The packet loss problem however has persisted. Other neighbors on different taps are also complaining that their service goes down the tubes at night. (They don't know any better, they just say it gets slow, but I am willing to bet 100 dollars it is packet loss as they complain about the same exact symptoms my line shows...hanging webpages, extremely slow downloads and uploads if you can even upload at all). Again, during the day, during their business hours, the connection is perfect. Only very intermittent issues during that time period. During the evenings (6 to 8 PM or more, lot of times throughout the whole night) the service literally is terrible.
No, no electrical issues in my place that I am aware of. I have a ground fault alarm built into some of my power strips and they all read normal. So I doubt that is an issue.
All in all it is a terrible problem with the outside network with comcast. I see packet loss every single night in the range of 10 to 50 percent at times. Actually tonight, some of my pings through the hops were going up to 280+ms even on the first hop. They definitely have a problem and don't seem to want to focus on fixing it, rather just band aid a problem or two and drive away to ignore the larger issue. | |
| | | | | Re: . We value your business and would like the opportunity to resolve your issue as quickly as possible. If you can provide you contact information I would be happy to assist you. Please accept our apology for any frustration you have experienced when trying to resolve this matter. | |
| | | | | | Re: . So how exactly am I supposed to give you that info? I don't see where I can private message you or an email I can get in touch with you? | |
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