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Review by orion940 See Profile

  • Location: Windsor, Hartford, CT, USA
  • Cost: $109 per month (36 month contract)
  • Install: about 7 days
Support is very good
The price went down a couple of bucks.. its a moving target
Good provider
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The price includes business class phone with long distance, caller ID and voice mail as well as uncapped internet at 12/2 speeds. The installation was done well, I felt the tech did a good job. He went the extra distance to make sure I agreed with how he was going to set it up. Once he told he it was good to go, I plugged in my router and it connected the first time. I did a speed test on a couple of sites, and it showed at least the speeds I'm paying for.

Comcast has come a long way with customer service in the past few years, and with a deal like this they should get a lot of AT&T refugees.

1/25/2012

Less than 1 year into the contract, Comcast changed the equipment fee that was written into the Business Class contract. I called the rep and mentioned that the fee was written in the contract. The rep said that the fee increase was to maintain the quality service. He said they (Comcast) can change the fees any time they want to. Somehow, my monthly cost of $104 has gone to $122 in less than a year. Comcast has reverted back to sleaze tactics with fees and surcharges. Signing a contact with them is for naught.

While the connection remains solid, and general tech support is good, the company has eroded all that work they have done to restore consumer confidence. I am filing a complain with my State Atty General for failing to live up to the contract.

1/6/2014

The level of support is excellent. The price went down a couple bucks. I got an upgraded modem, but the installation was transparent.

5/10/2015
Service levels remain solid, support is excellent. No issues that I've had to call in for in a long time. It's a good deal still.

1/13/2016
I switched from Business back to residential. Speeds went up, with bundling I'm able to save money. The support is pathetic, went downhill quickly. Today the chat agent gave me a URL to youtube to learn how to fix my TV problem. That at best was laughable.

member for 22.2 years, 6871 visits, last login: 70 days ago
updated 8.1 years ago


wings10
I Am Legend
Premium Member
join:2004-06-09
South Elgin, IL

wings10

Premium Member

Once Comcast sets the trap?

"Comcast has come a long way with customer service in the past few years, and with a deal like this they should get a lot of AT&T refugees."

That's what I am afraid of . Once Comcast sets the trap they will put in their own caps and then increase the price.

jadebangle
Premium Member
join:2007-05-22
00000

jadebangle

Premium Member

Re: Once Comcast sets the trap?

att sucks. i hope they go out of business soon. they shouldn't even exist. oh my family hate att
my relative, associate, and friend hate ATT
why because they are rip off and poor customer service
bad attitude, ignore our plead and they dont seem to care at all
they dont do anything to please us. terrrible technical support
all they want is to charge us money for bad service
better then no service but any alternative is better then ATT crap DSL. formerly SBC but same suckness I guess.