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Review by NOCTech75 See Profile

  • Location: Marietta, Cobb, GA, USA
  • Cost: $50 per month (12 month contract)
  • Install: about 2 days
Fast order to delivery time
Packet loss and the support has stunk
Hoping to cut the cord
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Initial on 04/08Scores are kept low only because of what I know... pre-sales info was easily found. Install was a breeze. With a little research from DSLR I obtained a SB6210 and a WNDR3700. Install time was about 45 minutes. So far so good, rock solid signal levels.

Update on 04/09: Just VNC'd into my work box, HUGE improvement over AT&T. Much more responsive, looks like AT&T was holding me back there.

Update on 04/11: Ran my 35 car iRace, service was fantastic. Consistent 100 millisecond pings, the switch will begin tomorrow.

Update on 05/03: Had an issue with disconnects.and posted in the Comcast Direct forum. ComcastSteve reprovisioned my modem on the 21st, log files clean since then. Very surprised and pleased with the Comcast quality.

Update on 07/06: Still a happy customer, now have 3 upstream channels bonded. Service is working smoothly.

10/9/2012 - Second go with a packet loss issue, previous time was a few months ago and correct in a couple of weeks. This time it has been more difficult and as such the scores have been down graded heavily. Support sees no issue, Comcast Steve has been very little help. Getting tons of ranging errors, not sure if this is a firmware issue or something else.

3/8/2013 - Packet loss has been clear about 3ish months now. No contact from Comcast telling me the issue but the problems I was seeing with channel 2 upstream not ranging have gone away. All channels up and with decent signal levels.

7/24/13 - Packet loss has returned, same thing happened in the end of June. Everything is effected, posted in Comcast Direct, who knows if that will get the issue fixed.

7/26/13 - Issue fixed, seems to be stable again, scores slightly increased.

9/06/13 - Here we go again... T3 timeouts have started yet again. Packet loss when gaming and tech support keeps blaming everything else but their shoddy network here. Browsing is slow, watching Netflix is slow, packet loss when gaming.. guess I'm stuck waiting until enough people bitch they actually do something.

9/15/13 - Issue appears to be fixed, mandatory truck roll on Thursday didn't improve things much as there was an "outage" during this team. Outage was resolved Friday however came back Saturday and appears to have been resolved again.. this created packet loss which is a huge problem for iRacing and BF3. Scores will not be updated until they can keep things clean for 3 months.

member for 14.7 years, 1925 visits, last login: 9.6 years ago
updated 10.5 years ago


scottymead
join:2007-07-29
Post Falls, ID

scottymead

Member

Confused

I was confused about your post. I thought it was going to be some negative review... Judging by the Subject.

NOCTech75
Premium Member
join:2009-06-29
Marietta, GA

NOCTech75

Premium Member

Re: Confused

said by scottymead:

I was confused about your post. I thought it was going to be some negative review... Judging by the Subject.

I'm waiting for my Monday iRace to declare it rock solid and up the scores.

scottymead
join:2007-07-29
Post Falls, ID

scottymead

Member

Re: Confused

I have been with Comcast Internet since 2000, well it wasnt comcast then. Here it use to be Cox@Home It has always been Rock Solid even through the transition to Comcast back in the day. I always read about people having problems, downtime, etc I have never had problems.

Nightfall
My Goal Is To Deny Yours
MVM
join:2001-08-03
Grand Rapids, MI

Nightfall

MVM

Rock solid signal levels?

But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P

NOCTech75
Premium Member
join:2009-06-29
Marietta, GA

NOCTech75

Premium Member

Re: Rock solid signal levels?

said by Nightfall:

But only 50% when it comes to connection reliability? Wow! I had to see what happens if you have a downtime incident. :P

This was after only a few hours of initial testing, assuming it gets my Monday iRacing league race I'll up the scores. I have very good feelings about this but want to make sure the signal is stable before switching fully and upping the scores.

fonzbear2000
Premium Member
join:2005-08-09
Saint Paul, MN

fonzbear2000

Premium Member

I'm just curoius...

Why are you basing everything on iRace which is an online game? Shouldn't you see what results you get from speed tests and downloading large files and what your modem signals are?

NOCTech75
Premium Member
join:2009-06-29
Marietta, GA

NOCTech75

Premium Member

Re: I'm just curoius...

said by fonzbear2000:

Why are you basing everything on iRace which is an online game?

1) I'm not, signal levels are fine.

2) iRacing is what I do, hence I need consistent pings... I could give a shat if I can download at some super duper rate if I have all kinds of jitter. Therefore my review will be based on the iRacing sim working as flawless as it did on AT&T.