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Six Month Rating

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Review by Immer See Profile

  • Location: Evans,Columbia,GA
  • Cost Contract price not specified.
Good "The internet connection is reliable."
Bad "Technical support, HD DVR equipment"
Overall "If they are the only option in town, there is no choice but to lower your expectaions of service beyond an internet connection."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

In my area, there really is no viable competition for broadband unless you are willing to deal with DSL. I was not. We paid for the biggest bandwidth package, mainly to avoid dealing with tech support. Tech support for Comcast fits every negative stereotype... troubleshooting diagnostics via flip-chart, assumed user-error and a hard sell for sending a tech to the home (fee-based).

I have my own cable modem and router, yet they insist on sending out a tech to the house.

If you are purchasing the bundled cable TV for uninterrupted video feeds (as advertised as a strength over satellite) you will be disappointed. Every evening there are pixelations and channel lock-ups due to local area weather.

The local Comcast also chops up a great deal of local advertising. I don't pay for advertisement, so I don't know if the 5~8 seconds of commercials that are being played and then swapped to a different commercial are billed at full price. It is a very common occurrence, so buyers beware.

member for 4.5 years, 1597 visits, last login: a few hours ago
lodged 3 years ago