Review by raythompsontn 
member for 12.2 years, 2848 visits, last login: a few hours ago
updated 4 days ago
 Oliver Springs,Roane,TN
 $181 per month "Package deal is not too bad for phone, internet and cable" "Equipment is old and clunky. Too many deals for new customers, nothing for existing." "The only choice I have for high speed internet so what can I say."
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My biggest complaint is the customer equipment that is provided is old and clunky generally with many scratches on the box. Oak Ridge seems to get the equipment that is cast off from Knoxville. And this is still true two years later.
I also don't like special deals for new customers when there is little effort to keep existing customers. Which is more important, continued support of existing customers or new customers which may not stay?
Tech support which required a home visit on the last couple of calls was puzzling. Each rearranged the splitters saying whomever did the connections did them wrong. Apparently each tech has their own opinion.
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