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Six Month Rating

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Review by raythompsontn See Profile

  • Location: Oliver Springs,Roane,TN
  • Cost: $191 per month
Good "Package deal is not too bad for phone, internet and cable"
Bad "Equipment is old and clunky. Too many deals for new customers, nothing for existing."
Overall "The only choice I have for high speed internet so what can I say."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My biggest complaint is the customer equipment that is provided is old and clunky generally with many scratches on the box. Oak Ridge seems to get the equipment that is cast off from Knoxville. And this is still true three years later. Equipment is scratched, shows signs of obvious wear and mild abuse. One unit had reeked of cigarette smoke and had to be returned.

I also don't like special deals for new customers when there is little effort to keep existing customers. Which is more important, continued support of existing customers or new customers which may not stay?

Tech support which required a home visit on the last couple of calls was puzzling. Each rearranged the splitters saying whomever did the connections did them wrong. Apparently each tech has their own opinion.

Purchased my own data modem to eliminate the modem rental charge only to find that I had been misinformed by the local office. I still get charged for a voice modem. Shouldn't the voice modem be part of the phone service?

Not much has changed in three years. Speeds have gotten better, customer support for problems still consists of "unplug your modem for two minutes."

member for 13.5 years, 3321 visits, last login: a few hours ago
updated 84 days ago

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