Review by joako  - Location: Hialeah,Miami-Dade,FL
- Cost: $50 per month (36 month contract)
- Install: about 999 days
Good "Promises"
Bad "Service, deliver, customer support"
Overall "I could get more consistant answers from a magic 8 ball"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Ordered TV service in November 2011 just to get CNN and a few other news channels was assured this was not a problem. I asked, and was told I didn't need a cable box, but on the day of the install a "tech" came, dropped a cable box in a room without a TV and left without leaving a single TV with working service. I called the 800 number and was told I didn't need a cable box and a tech was scheduled to fix everything, but never showed up. I re-scheduled the appointment and another tech came and he seemed very clueless and didn't understand why I would want a coax run to the TV. He took the cable box which "customer service" later told me was not only on the account, but turned on and receiving signals. Once I installed the service myself I discovered contrary to what I had been told and reaffirmed multiple times: the service required a cable box. Tech #4 shows up and hooks up the cable box, everything seemed fine and I called and tried to activate the HD service and was told the HD cable box in my possession, with HDMI, component video and optical audio (model: RNG150N) was not an HD box. I was transferred around a bit until I found someone who appeared to be knowligable and they told me for $8.95 a month whatever channels I get now that had an HD version I would receive as well. Of course this wasn't the case and they sent a tech to fix it. The tech for the first time gave me a correct channel line up. So 3 months wasted and now I need to cancel this service.
Update on May 2012: I have been trying to get them to send a contract for another location but they are clever. Comcast refuses to put anything into writing (via email) standard answer is something along the lines of: ". Please reply to all with your full address and a contact number." Promise whatever they want over the phone, disclaim it in the contract and urge the customer to "prove it" when they bring up the spoken arrangements. Comcastic!
member for 13 years, 5273 visits, last login: a few hours ago
updated 1.3 years ago
Comments:
 quelperPremium
join:2011-12-17
San Francisco, CA Reviews:
 ·Comcast
1 edit | "Customer Service" 9 out of 10 times you get to someone the experience will be purely mechanical, on rails, automated, you know?
However one in ten times you may actually find a rep who will be proactive, or act like it, and get you real information or transfer you to a better cue.
On the whole, there is no "customer service" at Comcast. And tech support (I suspect it is the same dept as cust serv) is more like a first line of defense against the general public. I guess there are plenty of folks out there that can't reboot and/or power cycle a modem, or configure their router correctly. So many in fact that Comcast has dedicated an entire department to them.
The rest of us that have some clue, and want to help troubleshoot their problem are left out in the cold. As far as Comcast is concerned, the less their customers know, the better. | |
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