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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5773 reviews (2495 good) (1680 bad)
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Review by kpage.nuc

  • Location: Bloomington,Mclean,IL
  • Cost: $60 per month (12 month contract)
Good "fast"
Bad "intermittent service-poor customer service"
Overall "I cancelled my service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)



When it works, it's good. I have experienced increasing intermittent
service over the last several months - many calls to customer service
(where the greeting announces the "Customer Service Guarantee"). Usually
have to go through their "Idiot's Guide to Troubleshooting" of hard booting
the modem and router. To prove a point, bought new router and cabling -
still have intermittent service. FINALLY got them to send a technician out
(with the caveat of the $50 fee if it's not Comcast's issue). The tech
messed around with cables, replaced one connector that he said was "too
long" (had to find something that wasn't Comcast's issue so they could
charge me). After he left - started getting signal issues with my
satellite TV system. The customer service supervisor REFUSED to send the
technician back out to undo what he did to the cables to mess up my
satellite TV, quoting "We can't touch their cables." THEY DID, AND WOULD
NOT FIX.

Cancelled my service.


(review was emailed from domain gmail.com)
lodged 2.7 years ago

Comments:

Roma Stout

@sbcglobal.net

Poor Customer Service

I have been on the phone with Comcast customer service for over 2 hours. They have been out here twice to install service and both times I was told that it was not the installers job to run the cable from the box to the house. Who's job would that be? Constantly left on hold. Customer Service Rep Bianco was rude and would not put a manager on the phone. Offered to run the cable ourselves so the poor working installer would not have to do his job. He just left. What is wrong with this picture. They want to have you pay for this service. Get real Comcast. Get people to work for you that can assist the customers

sparky0007

@intel.com

Re: Poor Customer Service

When these "technicians" are hired from the last job of troubleshooting "ding fries are done", don't expect too much. The companies don't hire too many true "technicians" because they don't want to pay them what there worth.

Only will they send out a "true technician" once they get tired of you calling.