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Six Month Rating

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Review by kpage.nuc

  • Location: Bloomington,Mclean,IL
  • Cost: $60 per month (12 month contract)
Good "fast"
Bad "intermittent service-poor customer service"
Overall "I cancelled my service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings below consensus)

When it works, it's good. I have experienced increasing intermittent
service over the last several months - many calls to customer service
(where the greeting announces the "Customer Service Guarantee"). Usually
have to go through their "Idiot's Guide to Troubleshooting" of hard booting
the modem and router. To prove a point, bought new router and cabling -
still have intermittent service. FINALLY got them to send a technician out
(with the caveat of the $50 fee if it's not Comcast's issue). The tech
messed around with cables, replaced one connector that he said was "too
long" (had to find something that wasn't Comcast's issue so they could
charge me). After he left - started getting signal issues with my
satellite TV system. The customer service supervisor REFUSED to send the
technician back out to undo what he did to the cables to mess up my
satellite TV, quoting "We can't touch their cables." THEY DID, AND WOULD

Cancelled my service.

(review was emailed from domain gmail.com)
lodged 3 years ago