| Review by Sironin |
member for 9.6 years, 77 visits, last login: 188 days ago
lodged 1.1 years ago
- Business customer
- $60 per month
- (36 month contract)
- about 7 days
- "Violating their end of the contract"
- "Comcast 'Business Class' not ready for Business"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I was happy with Comcast Business for about 20 months out of 36. That's when they added an equipment fee in violation of our 36 month agreement (such adjustments to the contract price must be signed off by both parties before the change is made). I gave them every opportunity to correct this violation, but they didn't and wouldn't. So I cancelled with cause. I do not do business with companies that willfully violate their own contracts and cannot recommend them to anyone.
Read your contract! Hate to break it to you, The Service Contract you signed is for the services rendered. They increased the Equipment fee, which in the contract the "you read" and signed it states they have full right to do so.
Maybe if people read their contracts there would be less confusion!
Maybe you should read the contract before signing Maybe you are not ready for doing business with other businesses. I have signed a contract with Comcast and I actually read it, it clearly states the price of the contract, then states that state fees, taxes and equipment fees are not quoted and subject to change. ALSO in there TOS which by the way when you signed their contract you also agreed to their TOS it does state they can change their equipment fees when ever they want to.
| |gar187erI do this for a living
Re: Maybe you should read the contract before signing you go joe!
| The Joes sound like Comcast employees...|
It's obvious that Sironin didn't read all the fine line...but they are missing the larger point of his complaint, i.e. that Comcast has included escape clauses in the contract that allow them to get more money from the customer at will. Similarly to the way banks do with credit card fees and obscure penalties. As a matter of principle, any action taken by one party to the contract which may impact the other party materially, such as having to pay more, should be agreed to before its implemented.
Having we learned anything from the financial crisis of 2008?
Re: Maybe you should read the contract before signing I do not work for Comcast. I just cant stand seeing someone complain about something they obviously did not read. Comcast has not charged customers for modems until last year then hike the price more this year and now everyone is crying as usual. There is more crying over equipment fees, bus fess (boston) instead real issues like bank fees and gas prices... its sad.