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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5773 reviews (2495 good) (1680 bad)
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Review by Sironin See Profile

  • Location: Pottstown,Montgomery,PA
  • Business customer Business customer
  • Cost: $60 per month (36 month contract)
  • Install: about 7 days
Good "Speed"
Bad "Violating their end of the contract"
Overall "Comcast 'Business Class' not ready for Business"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was happy with Comcast Business for about 20 months out of 36. That's when they added an equipment fee in violation of our 36 month agreement (such adjustments to the contract price must be signed off by both parties before the change is made). I gave them every opportunity to correct this violation, but they didn't and wouldn't. So I cancelled with cause. I do not do business with companies that willfully violate their own contracts and cannot recommend them to anyone.

member for 11.2 years, 79 visits, last login: 270 days ago
lodged 2.6 years ago

Comments:

Joe5575

@comcast.net

Read your contract!

Hate to break it to you, The Service Contract you signed is for the services rendered. They increased the Equipment fee, which in the contract the "you read" and signed it states they have full right to do so.

Maybe if people read their contracts there would be less confusion!
joejoe20

join:2012-05-10

1 edit

Maybe you should read the contract before signing

Maybe you are not ready for doing business with other businesses. I have signed a contract with Comcast and I actually read it, it clearly states the price of the contract, then states that state fees, taxes and equipment fees are not quoted and subject to change. ALSO in there TOS which by the way when you signed their contract you also agreed to their TOS it does state they can change their equipment fees when ever they want to.

gar187er
I do this for a living

join:2006-06-24
Dover, DE
kudos:4

Re: Maybe you should read the contract before signing

you go joe!
Loubie

join:2010-01-17
Phoenixville, PA
The Joes sound like Comcast employees...

It's obvious that Sironin didn't read all the fine line...but they are missing the larger point of his complaint, i.e. that Comcast has included escape clauses in the contract that allow them to get more money from the customer at will. Similarly to the way banks do with credit card fees and obscure penalties. As a matter of principle, any action taken by one party to the contract which may impact the other party materially, such as having to pay more, should be agreed to before its implemented.

Having we learned anything from the financial crisis of 2008?
joejoe20

join:2012-05-10

Re: Maybe you should read the contract before signing

I do not work for Comcast. I just cant stand seeing someone complain about something they obviously did not read. Comcast has not charged customers for modems until last year then hike the price more this year and now everyone is crying as usual. There is more crying over equipment fees, bus fess (boston) instead real issues like bank fees and gas prices... its sad.
Sironin

join:2003-09-23
Pottstown, PA
Actually I did read all the fine print and have copies of everything. I do contract accounting professionally and made very sure I was signing up for a fixed price agreement that could not be altered without agreement by both parties. This is why I was able to terminate the contract with cause with no equipment fees or early termination fees paid on my part. Comcast violated the agreement.

nonamesleft

join:2011-11-07
Manitowoc, WI
Reviews:
·Comcast
·Callcentric
Hey joe, contracts are too one sided. Especially with SAT TV service. What a contract should mean is, No changes are allowed while under contract. Not a free for all to screw over the consumer. If the business violates the contract, the customer should be free to dump them without any penalty charges, if the customer violates a condition, then charge away then! Make it fair, contracts that allow businesses a way around things should be illegal.