dslreports logo



how-to block ads

Comcast page on DSLReports
Six Month Rating

bullet 5796 reviews (2504 good) (1687 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by Sironin See Profile

  • Location: Pottstown,Montgomery,PA
  • Business customer Business customer
  • Cost: $60 per month (36 month contract)
  • Install: about 7 days
Good "Speed"
Bad "Violating their end of the contract"
Overall "Comcast 'Business Class' not ready for Business"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I was happy with Comcast Business for about 20 months out of 36. That's when they added an equipment fee in violation of our 36 month agreement (such adjustments to the contract price must be signed off by both parties before the change is made). I gave them every opportunity to correct this violation, but they didn't and wouldn't. So I cancelled with cause. I do not do business with companies that willfully violate their own contracts and cannot recommend them to anyone.

member for 11.5 years, 79 visits, last login: 1 year ago
lodged 2.9 years ago



1 edit

Maybe you should read the contract before signing

Maybe you are not ready for doing business with other businesses. I have signed a contract with Comcast and I actually read it, it clearly states the price of the contract, then states that state fees, taxes and equipment fees are not quoted and subject to change. ALSO in there TOS which by the way when you signed their contract you also agreed to their TOS it does state they can change their equipment fees when ever they want to.

Phoenixville, PA

Re: Maybe you should read the contract before signing

The Joes sound like Comcast employees...

It's obvious that Sironin didn't read all the fine line...but they are missing the larger point of his complaint, i.e. that Comcast has included escape clauses in the contract that allow them to get more money from the customer at will. Similarly to the way banks do with credit card fees and obscure penalties. As a matter of principle, any action taken by one party to the contract which may impact the other party materially, such as having to pay more, should be agreed to before its implemented.

Having we learned anything from the financial crisis of 2008?

Pottstown, PA

Re: Maybe you should read the contract before signing

Actually I did read all the fine print and have copies of everything. I do contract accounting professionally and made very sure I was signing up for a fixed price agreement that could not be altered without agreement by both parties. This is why I was able to terminate the contract with cause with no equipment fees or early termination fees paid on my part. Comcast violated the agreement.