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Review by RogerSC See Profile

  • Location: Santa Cruz, Santa Cruz, CA, USA
  • Cost: $143 per month (12 month contract)
They're in Santa Cruz
They're in Santa Cruz
Terrible.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Update 3/27/2014: Things are just cooking along here. We're now getting 25Mbps on the Blast! tier for the cost of what every one else pays for 50Mbps. Whoopee! Go Comcast! Love to see them regulated. We should be paying 1/2 of what people that are getting 50Mbps are paying, but no, they get away with whatever they can via their virtual monopoly here. Keep getting solicitations for "high-speed" DSL from AT&T, and then when I go look the best I can get is 768Kbps. No where near the 3Mbps that I was able to get 5 years ago from PacBell/AT&T.

Original review: I'm paying for 12Mb/s, get about 10Mb/s in the morning, usually, here on the west side of Santa Cruz, CA. As the afternoon wears on, after about 3PM, the speed really dives. By evening I'm usually sitting at 1.5-3Mb/s. Just terrible. They won't tell me if they're working on any improvements, all they can do is send out a tech, but it apparently isn't a technical problem. They obviously need to improve their infrastructure around here, but don't seem to have any moral compunctions about taking my money and delivering CRAP service.

I'd dump them in a NY minute if I could get broadband or DSL over 6Mb/s, but very little competition at the high end here. I can pay DSLextreme $15 for 3Mb/s, or AT&T for 3Mb/s, but don't want that. Really pisses me off that all I can do is pay for decent internet service, but can't get it.

Anyone having better luck that me on the west side of Santa Cruz??? Any suggestions? I was looking at the Exede satellite internet thing, but it is expensive, and lots of latency despite advertising decent speed.

member for 11.8 years, 78 visits, last login: 2.8 years ago
updated 10 years ago

JohnShade
join:2009-03-07
Pearland, TX

JohnShade

Member

Blast.

You need to be using a Docsis Version 3 specification modem/emta/gateway that is hardwired to get 50Mbps. The older version 2 devices can't run that hard

PANTHER0820
@comcast.net

PANTHER0820

Anon

Re: Blast.

Actually the Docsis 3.0 modems can handle upto 300Mbps Downstream. I live in the HARRISBURG,PA Area and for the last 12 months I was getting 50Mbps, now they're in the process of doubling speeds to 105 at NO added cost as of April 1st... on www.speedtest.net my last read was 118mbps down, 11.5 upstream. Once they update the nodes in other areas those areas will get it too.
JohnShade
join:2009-03-07
Pearland, TX

JohnShade

Member

Re: Blast.

That's cool