Review by tlbepson
Good "TV signal rarely, if ever, goes out - spoke too soon, lost stb this evening (Saturday) and I have to wait until Tuesday for appt"
- Location: Reston,Fairfax,VA
- Cost: $90 per month
Bad "Lousy customer/tech support because of poor corporate level policies, crappy closed caption support"
Overall "I *loathe* Comcast & as of 6/3/13 have finally left"
Value for money:
(ratings below consensus)
EDIT 6/25/13: I have finally left Comcast and switch completely to Verizon FiOS by adding TV to my FiOS broadband and phone. I made the decision because I got tired of Comcast's constant price increases when there had been no improvements in service. I was able to get semi-decent pricing for triple-play with FiOS. I have no great love for Verizon but on a practical level, since I wasn't interested in switching to Comcast for broadband and phone, switching to FiOS for TV made more sense particularly as I was able to get the problem with closed captions with FiOS stb sorted out--basically, the FiOS Cisco CHS335HDC stb digital closed caption options all function properly unlike the FiOS Motorola stb's.
I have been a Comcast customer since 1988 and currently only have their cable tv service. Since their merger/takeover of NBC, their customer/tech support is even worse than it used to be. The problem is not (generally) with the individual support person but with corporate policies that don't provide their front-line people with the information/knowledge they need to do their jobs, the power to make decisions to fix things--basically, their support reps are sacrificial fodder because as a corporation, Comcast couldn't care any less about their employees or their customers. They've taken over the old Ma Bell refrain "We're THE PHONE COMPANY! We don't have to care" and made it their own.
After my latest go-round with Comcast in which I was informed that I would now be charged for dvr service Comcast activated but I'd never requested, don't want and never used on my Scientific Atlanta/Cisco Explorer 8300HD cable box--had never been active in all the *years* I had box--but now, even though Comcast turned the service on, Comcast (mysteriously) cannot turn it off so I was told I had to get a new cable box or pay an extra $16-$17/month for something I didn't order or want.
When I asked for a service appointment I was told that Comcast would charge me! Ended going to/from the local Comcast office 4 times, spending an entire day trying to get the closed captioning to work properly because Comcast can't be bothered to actually document the settings on their set top boxes. UGH!
I am seriously looking into other cable tv providers in my area.
EDIT (6/17/12): As I noted in my reply to user "Comcaster" (below), the new stb I have (RNG200N) essentially died last night at 9:20pm with a message "your stb is not authorized" and I spent 2.5 hours (until midnight) on the phone (very difficult due to my hearing loss) trying to get the stb fixed without success. Today (Sunday) I decided to try Comcast live chat to see if they could help. Less than 3 minutes into the chat, the stb was fixed!
I asked the chat rep what she'd done and she said " I just double checked the codes on the account and corrected it to make your cable box work."
Now WHY!!!??? couldn't one of the many, many Comcast phone reps I talked with last night do that?!
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updated 255 days ago