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Review by rolfp See Profile

  • Location: Oakland, Alameda, CA, USA
  • Cost Contract price not specified.
  • Install: about 2 days
Reliable, good bandwidth
More than I want to spend except for promotional discount
It's decent bandwidth for competitive price, which is a little high, for me.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I'm on a 2-year promotion: $19.99/mo for first year, $34.99/mo for second year, plus modem and taxes.
Provisioned speed is about 15/2, 20/4 during the blast period. This has been trouble-free, for the most part, a few brief network outages. Self-install was easy with the modem coming quickly via Fedex.

17 January 2013: Pretty much trouble-free service, no down time. Functional, reliable, and relatively economical.

28 November 2013: Had some trouble with loss of sync. Online support was not satisfactory, poor communication, follow-through, or execution. At the nearby Comcast store, I felt I was helped quite well. Eventually, a tech came out, provided me with a new modem, his "favorite", an Arris WBM760A, tuned it with a terminating splitter, installed a grounding block on the drop, and reliability is back to what I've enjoyed originally. There has been a speed upgrade (~28/5) and I am paying a little short of $50 a month on another promotion. I will have to keep asking for a promotion price at the end of this term as it's still expensive, imo.

8 June 2014 Up to $54/mo. for 28/5. Reliability is good. Price is more than I think it ought to be but there is not much competition. Happy with the service, a bit dissatisfied with price, always looking around.

12 December 2014 Service is still quite reliable and throughput is high. I would put up with smaller bandwidth for a significantly lower price but pretty satisfied, will have to go to the office when the promotion runs out. I am 5898 Kbps up and 54992 Kbps down on a current shaperprobe run. Not enough spaces in the text field provided for so many digits, it seems :P

27 September 2015 My download was increased to around 71 Mb/s and still getting 5+ Mb/s up.

e.g. »[Cable Speed test: 71.02/5.32 20 ms]

Download/upload are adjusted with "QoS" fq_codel capability in my new TL-WDR3600 router with OpenWRT to address bufferbloat, see »Re: FYI: for general feedback on the new speedtest

I did go to the Comcast service center when my promotion ran out and got a one-year renewal at about $44.99/mo. with no modem lease fee, since I bought my own Zoom 5341j

The bandwidth and reliability are still very good for my purposes, almost no problems in recent memory.

member for 12.9 years, 4827 visits, last login: 336 days ago
updated 8.4 years ago