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Six Month Rating

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Review by berserken See Profile

  • Location: Oakland,Alameda,CA
  • Cost: $42 per month (12 month contract)
  • Install: about 2 days
Good "Reliable"
Bad "More than I want to spend except for promotional discount"
Overall "It's decent bandwidth for competitive price, which is a little high, for me."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I'm on a 2-year promotion: $19.99/mo for first year, $34.99/mo for second year, plus modem and taxes.

Provisioned speed is about 15/2, 20/4 during the blast period. This has been trouble-free, for the most part, a few brief network outages. Self-install was easy with the modem coming quickly via Fedex.

17 January 2013: Pretty much trouble-free service, no down time. Functional, reliable, and relatively economical.

28 November 2013: Had some trouble with loss of sync. Online support was not satisfactory, poor communication, follow-through, or execution. At the nearby Comcast store, I felt I was helped quite well. Eventually, a tech came out, provided me with a new modem, his "favorite", an Arris WBM760A, tuned it with a terminating splitter, installed a grounding block on the drop, and reliability is back to what I've enjoyed originally. There has been a speed upgrade (~28/5) and I am paying a little short of $50 a month on another promotion. I will have to keep asking for a promotion price at the end of this term as it's still expensive, imo.

member for 3 years, 1570 visits, last login: a few hours ago
updated 138 days ago

Comments: