Review by Darknessfall
Good "Reliable so far, speeds"
- Location: undisclosed location
- Cost: $35 per month
Bad "Sales staff, poor billing, hidden fees"
Overall "Do NOT change anything on your account!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Received the SMC smcd3gnv Xfinity gateway.
Got the Performance 16/2 tier with boost up to 20/4 for 19.99 first year and 34.99 2nd year.
Order was a mess at first and had to fix it all but the installer was ok.
Still decent so far, no loss of service. Upload speeds dropped a little too. Pings to nearby NE servers are around 43ms, pings to Chicago are around 45ms, pings to Texas are around 80ish ms, and pings to CA are around 105ms.
Now I have the Linksys DPC3008 modem. I have 8 downstream and two upstream channels. I also received the speed upgrade on the performance tier which is not 22/4 sustained with really bursty download PBs that run out quick.
Had 8 downstream and now 3 upstream for a couple months. Service still the same. Coming up on year two. May look for $34.99 Blast soon.
Got looped into a mess of nothing. Comcast live chat tells me to go to local center to get a wireless gateway. We go and they tell us to get phone service to get a gateway. I gave up and just stayed with my DPC3008 due to Comcast centers that don't want to give us something we just had :/.
Ordered an Arris TG862 gateway. Shipping was fast. Billing problems are constant! I constantly get told something is waived and then it comes up next month as a fee! I have to repeatedly contact Comcast to get fees waived and it has become a chore. I have had to get charges fixed at least 3-4 times with 12 months. You DO NOT want to change anything on your account or else you're just asking for issues. Considered going back to AT&T if these billing issues continue. Seems like no one knows what each other is doing.
Returned the gateway. Still was being charged for it this month. Guy at the center took it off our account but didn't mark us as customer owned :/. This is ridiculous. They need to do something about their terrible billing/workers.
That "Pre Sales information" rating isn't an error. I actually gave them a 1 on that.
Purchased a Zoom 5352 gateway. Still have my WD N750 and EA6300 if I ever decide that the Zoom isn't good enough in the wireless department. May just decide to sell them or something.
No longer have Comcast at this time.
member for 1.5 years, 813 visits, last login: a few hours ago
updated 25 days ago
I agree with 'dont change anything on your account'.. My brother moved and I have had my email on his account for over 10 years when we both use to live in an apartment together. We have both since moved on with our own wives and he recently moved to a new house. Luckily he took Comcast with him. He did a service move, and kept all the same services. I went to watch some ondemand online and could not. Gave it a couple of weeks with the move and still nothing. It said I didn't have a subscription.
Long story short, I spoke to Comcast chat and they advised me that none of the emails were moved with the account. The account migrated, but none of the emails from the previous location. They advised you have to tell them, that you want to keep your email address specifically, or they're gone. I asked how I could sign into my email then if it wasn't associated with an account, he advised they give you time, but it would eventually go away and no longer function. My brother had 5 email addresses for over 10 years worth of emails. I was able to get them to activate and move all of the old email accounts to the new address, but thought it was odd this was not done automatically. One would think if you are moving services, everything would migrate with it.