Review by Darknessfall  - Location: undisclosed location
- Cost: $35 per month
Good "Reliable so far, speeds"
Bad "Sales staff, poor billing, hidden fees"
Overall "Do NOT change anything on your account!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Received the SMC smcd3gnv Xfinity gateway.
Got the Performance 16/2 tier with boost up to 20/4 for 19.99 first year and 34.99 2nd year.
Order was a mess at first and had to fix it all but the installer was ok.
11/3/2012
Still decent so far, no loss of service. Upload speeds dropped a little too. Pings to nearby NE servers are around 43ms, pings to Chicago are around 45ms, pings to Texas are around 80ish ms, and pings to CA are around 105ms.
3/2/2013
Now I have the Linksys DPC3008 modem. I have 8 downstream and two upstream channels. I also received the speed upgrade on the performance tier which is not 22/4 sustained with really bursty download PBs that run out quick.
6/28/2013
Had 8 downstream and now 3 upstream for a couple months. Service still the same. Coming up on year two. May look for $34.99 Blast soon.
Got looped into a mess of nothing. Comcast live chat tells me to go to local center to get a wireless gateway. We go and they tell us to get phone service to get a gateway. I gave up and just stayed with my DPC3008 due to Comcast centers that don't want to give us something we just had :/.
7/20/2013
Ordered an Arris TG862 gateway. Shipping was fast. Billing problems are constant! I constantly get told something is waived and then it comes up next month as a fee! I have to repeatedly contact Comcast to get fees waived and it has become a chore. I have had to get charges fixed at least 3-4 times with 12 months. You DO NOT want to change anything on your account or else you're just asking for issues. Considered going back to AT&T if these billing issues continue. Seems like no one knows what each other is doing.
8/16/2013
Returned the gateway. Still was being charged for it this month. Guy at the center took it off our account but didn't mark us as customer owned :/. This is ridiculous. They need to do something about their terrible billing/workers.
That "Pre Sales information" rating isn't an error. I actually gave them a 1 on that.
member for 1.1 years, 539 visits, last login: a few hours ago
updated 50 days ago
Comments:
|
·
·
