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Review by Zenit_IIfx See Profile

  • Location: Purcellville, Loudoun, VA, USA
  • Cost: $29 per month
  • Install: about 5 days
Stable enough, fastest local choice
Out of promo pricing, rental fees if you lease equipment, declining rate of local upgrades
My only choice for speeds higher than 15Mbps. Stable, fast, modern.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

8/2022:

Still with Comcast. Verizon DSL no longer workable as the copper plant has significantly degraded, so it's Comcast or nothing. Upgraded service to the 1200/40 tier once the promo on Performance expired, that $29 price was fantastic. Currently paying $113/month which feels high compared to what Verizon or AT&T are charging for fiber services. Service is still fast and consistent, the peering is good enough, and I rarely have outages. Am often able to saturate the line with a single download. Would not have upgraded to gig if I could get 50/50 symmetric, it's the upload that counts and sadly Comcast does not put a priority on upload speed. 32 channels are now bonded, and we have 5 upstream channels. A new node was installed in 2019 shortly after my last update. Since then, no signs of any work done. Still on the MB8600 modem.

3/20/2018:
New review for new service. Performance 60/5 tier at $29/month for 1 year. My first bill is correct, with no extra fees. I purchased a Motorola MB8600 modem and ran new RG6 from my network closet to the utility entrance outside.

The technician was a contractor but provided prompt and professional service. He installed a new house box upon my request. He replaced the old connectors on my drop and installed a new grounding block and MOCA filter and made sure I was getting the full speed of the Performance tier. I can't complain about the install. The only thing I had to do was tidy up the new box by mounting the grounding block to the box.

So far the service is excellent as was my Comcast HSI in 2016. Ping times to the Ashburn iBone are 15ms lower than before, indicating some network upgrades past my hub site have occurred. 28 DOCSIS3.0 channels are live alongside 1 DOCSIS3.1 channel extending from 780mhz to 860mhz, so my local plant is being fully utilized.

The promo price is awesome and blows away what Verizon is offering in town (15M DSL + POTS for $61/month). While the Verizon service has been rock solid reliable, it is incredibly dated and the 1Mbps upload speed is barely usable in 2018. Since Verizon is still dragging its feet on finishing its FiOS build here Comcast has a comfortable market lead. I would not call it a monopoly as there is choice, although the choices are becoming increasingly divergent in terms of quality of service.

Speedtests are done without any QoS on my router, so bufferbloat is present:

»/speed ··· 92?r=763

I will update this review shortly with more detail.

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member for 11.8 years, 5519 visits, last login: a few hours ago
updated 1.5 years ago


Comcast crap
@50.172.65.x

Comcast crap

Anon

Comcast is crap

Comcast is the worst ever,never had to deal with such a bunch of morons in my life ,no communication within the company ,service is crap!,do yourself a favor don't ever get comcast anything

mzpammie56
@69.254.217.x

mzpammie56

Anon

Billing issue

In April, I became a subscriber. Received bill. Many excess charges. contacted customer service for help. Talked with a rep who informed me that adjustments would be made. A new bill would be sent out in a couple of days.

By the way I was told the conversation would be recorded.It wasn't. I was given assurance that a new bill would reflect the changes.

On May 7, a new bill did arrive. Showing no adjustments. Same Amount for April. However May bill is only $75.17. Maybe this is reflecting adjustments. Then I called to speak with a rep about previous bill and she promptly informed me that no adjustment had been made. There was no record of my conversation with a CSR in April.

I spent about 30 minutes attempting to solve the issue for previous months bill all to no avail.believe me I know that the rep is only following rules, but why do they give false information. If the first guy couldn't make the necessary adjustments why not just say so.

I intended to discontinue the internet service in April after being given misleading information. The rep assured me that it would be straightened out and a new bill sent out. prompting me to keep the internet. Had I known it would only get higher, trust me, I would have ended this service sooner.

therefore, subscribers beware! That's all I got to say about that.Looking for a trustworthy internet service. where integrity still reigns.

Zenit_IIfx
The system is the solution
Premium Member
join:2012-05-07
Purcellville, VA
·Comcast XFINITY

1 recommendation

Zenit_IIfx

Premium Member

Re: Billing issue

I know your a guest...but try to get a hold of Direct Support here. Sign up for a DSLReports account.

Direct Support is the only way to get any help from Comcast. They are terrible indeed, but when my only alternative is 3mbit DSL from another bunch of lying crooks (Verizon) what can I do? :/
'
Most of these ISPs in the USA dont have any integrity, their only concern is how much money they can make. Keep that in mind.
sparky007
join:2011-08-25
Phoenix, AZ

sparky007 to mzpammie56

Member

to mzpammie56
Check with you state laws.. Here in AZ.. It's a one party notification when it comes to recording phone calls.. I'm the only party that needs to be notified when I'm recording myself talking to lawyers, insurance companies, and other shady people like cable companies.

A lot of states are one party notification.
wmdwhitt
join:2006-11-27
Woodbridge, VA

wmdwhitt

Member

Customers should know that isn't how it is supposed to look.

You should know a cable box shouldn't look like that. You as the customer have to hold the tech's and company's feet to the fire. If you are not happy with service, escalate it. Comcast will send tech's out.

Zenit_IIfx
The system is the solution
Premium Member
join:2012-05-07
Purcellville, VA
·Comcast XFINITY

Zenit_IIfx

Premium Member

Re: Customers should know that isn't how it is supposed to look.

I am aware that its very sloppy work, hence the jokes in the review directed at Verizon for using trash bags to "repair" their ancient copper network that they have lovingly abandoned. (I am the one who put the trash bag up, as the box was literally dangling open)

The reason I have not bothered to complain to Comcast is that its now much more difficult to even deal with them than it was in the past. Direct Support is gone. Even minor billing things take hours on the phone to get resolved.

The company has a very major support problem that they have done too little to resolve, but being a monopoly in many places they don't care.

I just don't have the time to bother sitting around all day for a Comcast tech to put a new house box up (or show up and say its fine)...so I will do it myself whenever I get around to it. There are plenty of sites selling the larger boxes for about $19 which is reasonable.