Review by Doug45
Good "better speed, lower (intro) price"
- Location: Wheaton,Du Page,IL
- Cost: $20 per month
- Install: about 7 days
Bad "required tech visit, poor/non-existant documentation, support clueless"
Overall "after rough start, ok"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Switched from ATT DSL. After order placed and self install selected, we subsequently found a $25 technician visit was required. Only found out when calling in to get activated. Speeds good for two days, then very inconsistent. Worked issue through Comcast Direct forum, phone/chat support was a waste of time. Has been good since then.
Two months in and we had about an 8 hour outage today 9:40am ~5:30pm. No info or updates from Comcast. So far Comcast has better speeds than ATT did , but not nearly as reliable. I had ATT 10 years and only outage we had was when the fuse blew in the NID on the phone line. They sent a tech out to fix no charge.
Update - now about 10 months in. We have had 3 outages so far - That's as many as we had with ATT in over 10 years. Still - the worst was 8 hours, the other two were ~1 hour. Overall bandwidth is much higher, but reliability not. It's a trade-off.
member for 12.5 years, 4875 visits, last login: 69 days ago
updated 1.6 years ago