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Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5739 reviews (2484 good) (1667 bad)
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Review by Doug45 See Profile

  • Location: Wheaton,Du Page,IL
  • Cost: $20 per month
  • Install: about 7 days
Good "better speed, lower (intro) price"
Bad "required tech visit, poor/non-existant documentation, support clueless"
Overall "after rough start, ok"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Switched from ATT DSL. After order placed and self install selected, we subsequently found a $25 technician visit was required. Only found out when calling in to get activated. Speeds good for two days, then very inconsistent. Worked issue through Comcast Direct forum, phone/chat support was a waste of time. Has been good since then.

Two months in and we had about an 8 hour outage today 9:40am ~5:30pm. No info or updates from Comcast. So far Comcast has better speeds than ATT did , but not nearly as reliable. I had ATT 10 years and only outage we had was when the fuse blew in the NID on the phone line. They sent a tech out to fix no charge.

Update - now about 10 months in. We have had 3 outages so far - That's as many as we had with ATT in over 10 years. Still - the worst was 8 hours, the other two were ~1 hour. Overall bandwidth is much higher, but reliability not. It's a trade-off.

member for 12 years, 4869 visits, last login: 39 days ago
updated 1.1 years ago

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