Review by Furrever Fur  - Location: Grand Rapids,Kent,MI
- Cost: $119 per month
- Install: about 3 days
Good "HSI good -- WHEN it works"
Bad "No such thing as telephone support"
Overall "Hope you never need to CALL them for service"
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Have been a Comcast HSI and TV subscriber/customer for over 20 years. How is it possible for "customer service" to degrade so rapidly and so much? And absolutely NO accountability.
HSI is good -- WHEN it works. If your modem is defective, good luck getting it replaced. They won't do it most of the time. Techs that come to one's home are a mixed bag; some get into diagnosing a problem. MOST, however, just look at their little meter, say "everything's okay here" and refuse to escalate something -- such as with a line problem further up.
Oh - and no more receipts for returned equipment. Big problem if Comcast decides you still have equipment ...!
UPDATE:
It is becoming nearly impossible to connect with a phone agent without long delays (over 40 mins+ to hours) and "accidental" disconnects (e.g. hang-ups). Agents appear to be outsourced and try to upsell "signature support" -- that is IF one can get through. Quality of service has severely gone down rapidly since Comcast acquired NBC Universal (or so it seems).
TV: Overpriced IMHO.
HSI: Great as long as you don't need support.
Comcast needs to wake up, hire and train telephone CSRs (whom they call "executives", lol) and remember: it is the CUSTOMER who pays the cable bill that allows Comcast to pay their employees.
member for 1.6 years, 60 visits, last login: a few hours ago
updated 70 days ago
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