| Review by XANAVirus |
member for 1.2 years, 350 visits, last login: a few hours ago
lodged 183 days ago
- Contract price not specified.
- "Good download / upload speed. Good latency. Has never gone down."
- "Can't use VPNs with the service, unless it's SSL-based."
- "Very good, and reliable - Recommended!"
|Pre Sales information:|
Value for money:
(ratings match consensus)
In the interest of full disclosure I'd just like to say that I myself am not a customer of Comcast. My family is though, but I have no knowledge of their payment cost or contract if any.
Still, this is a review of their triple play which my family has purchased.
--- Review (11/22/2012) ---
Comcast has a good triple play package, given that I've never had problems using it when visiting my family out in Tennessee.
Their Internet connectivity is good and it's reliable, given that I've never had downtime when I was there (no idea about when I'm not, of course).
But however while they have good ping to a lot of my favorite locations, it's not stable enough and it does jump +20ms a lot of the time. And the traceroutes reveal it takes more hops before I get out of Comcast's network (*my* Internet provider takes less hops, with less latency in general between me and each hop).
However, the speed is great, since we get nearly 15Mbps down and 5Mbps up, which is better upload-wise than what I get at home (only get 1.5Mbps up at home).
But, while I have no problems using VPN at home through my cable modem, Comcast doesn't seem to like when I do so here, since after I connect to the VPN I can't get out to the Internet and have to disconnect before I can use it again, whether it's with PPTP or L2TP VPNs.
SSL VPNs have no such problems (like the one my University uses).
That's about all I can say regarding Internet connectivity since I don't know about what the payment is like, unlike at my home. I'd definitely recommend you look at Comcast if you need Internet connectivity, but if you need latency more than speed you might consider better-targeted services.
The phone portion of my family's triple play is great as well, since it's cable 'VoIP' and therefore is just as good as my Callcentric line at home and my own cable 'VoIP' backup at home.
There's no static problems, nor is there any volume problems or lost voice data (everything comes in clear, with basically no latency).
I'd defintely recommend Comcast if you're looking for cable 'VoIP' but even so, you could still look at true VoIP solutions if you're concerned about the price.
And now the cable portion of their triple-play.
The cable service is good, except for the fact that unlike at home you can't just add 200 to the channel number to get the HD feed. Comcast's HD channels are all over the place channel-number-wise, and I feel it's so they can say they have 1000+ channels available.
But this makes it impossible for me to remember the channel numbers properly and I have to use the channel guide, which is littered with avertisements for some reason.
At home with Suddenlink I just add 200 to each channel number and I've got the HD feed of my desired channel - even my family when they come down for Christmas has no problem with remembering my channel guide even though I may not see them for months.
Not so with Comcast, which even though my family lives here and therefore would seem to remember their favorite channel numbers, they don't. They also have to use the channel guide to find their favorite channels, since it's so confusing the way they have their channels numbered.
Aside from this big gripe of mine and theirs, the cable service is as excellent here as it is at my home, with clear channel quality and no problems with freezing cable boxes or bad sound quality.
And so, I would not recommend Comcast as your cable provider, unless you don't care about remembering the channel numbers and can deal with the channel guide.
I have no idea about any of their other offerings, like tech support or the installation coordination or pre-sales, since I wasn't around when this was set up. So, I can't rate them at their highest Since I'd have no idea about whether or not they'd deserve such a rating.