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Six Month Rating

Reviews:
bullet 5753 reviews (2490 good) (1671 bad)
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Review by mario02423 See Profile

  • Location: Berwyn,Cook,IL
  • Cost: $86 per month (24 month contract)
  • Install: about 10 days
Good "Competent tech visits, fairly reliable, excellent speed boost until it went away"
Bad "Horrid telephone support, inconsistent answers, 30-day trial was much faster than speeds now"
Overall "Stay far away."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Signed up for 12/2 Business Class tier. Second shift phone support is horrid. Install went OK. Power Boosted speeds were 90+/40+, but three months later are exactly contracted rates and no one can figure it out. If you have other options, go with those.

member for 10.3 years, 178 visits, last login: 7 days ago
lodged 1.8 years ago

Comments:
mario02423

join:2004-06-09
Berwyn, IL

Truck Rolls / Outages

Adding that service has gone out 3x in the past six months. It runs on the same infrastructure as Residential, and even though I was promised a "truck roll" within four hours, I always get next day service windows.