Review by dmk08809
Good "When it works its fast (50Mbps down, 10Mbps up)"
- Location: Clinton,Hunterdon,NJ
- Cost: $30 per month (6 month contract)
- Install: about 7 days
Bad "Problem is is hardly ever works! 6 truck rolls in last 7 weeks!"
Overall "Great if you're a masochist. It really has been a true test of patience."
|Pre Sales information:|
Value for money:
(ratings below consensus)
Installed in early September with relatively minimal fuss through a local door-to-door sales person. First 5 weeks after installation were wonderful -- realized immediately what I was missing out on speed-wise compared to the CenturyLink DSL I had since 2001. The Blast-level service here is upgraded to 50/10 and only $29.99/mo for the first 6 months as a new customer. Not a bad price and the speed was blistering fast. It was even stable for the first 5 weeks. We're using the Zoom 5341J modem which bonds 3 upstream and 8 downstream channels. Dropped DSL for this thinking my prayers for decent and reliable internet speeds have finally been answered.
After the first 5 weeks it all started falling off the rails. Online chat support is mostly a joke. Reboot, reset, rinse, repeat. Before first tech dispatch in mid-October they insisted it was my modem. OK, swapped that. No change. Modem keeps throwing upstream ranging errors, latency, jitter and packet loss go through the roof every 30 seconds to a few minutes.
I'll spare all the gory details in this particular review, but this upcoming weekend will be the 6th (yes, you read that correctly, SIXTH) appointment and truck roll. Comcast has replaced pretty much everything from the tap. What we do know is that my upstream SNR is ~18.7dB which is apparently horrid. Followups to previous dispatches and calls have been virtually non-existent. I mean, the folks are friendly & courteous and actually act they they are trying and care. But at the end of the day its just wasted air -- nothing is ever done and the communications / followup keeping me informed of any progress or status is pitiful. The Customer Guarantee? LMAO! If that were actually real they'd be paying me for the service by now!
I've tried engaging ComcastSteve in the direct forums and other than a response he "tweaked this or that", nothing has been a fix. The Comcast Corp Exec Support "we can help" folks are again friendly and apologetic, but followup with them has been inconsistent at best and resulted in no permanent fix or even having it escalated for attention in the field.
Hard to believe I so genuinely want this service to work as badly as I do otherwise Comcast would have been history after the third outage & dispatch. Next stop is the local municipal franchising authority and an informal complaint the the NJ BPU office of consumer assistance. Not much to lose. Fortunately my DSL order should be fulfilled this week and I'll have a reliable service for backup purposes again. I tried to save a buck while improving speeds and now realize the foolishness of that folly -- at least when it comes to Comcast.
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updated 2.3 years ago