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Six Month Rating

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Review by ggschaefer See Profile

  • Location: Alexandria,Alexandria City,VA
  • Cost: $36 per month (24 month contract)
  • Install: about 3 days
Good "When working, speed is great"
Bad "Neighbors and I have complained about dropping link with no correction in sight after 5 months of intermitent failures"
Overall "Go DSL until Comcast gets their act together to fix cable"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My neighbors and I get speeds that are great for periods of time and then randomly at night and in the middle of the day all our modems drop for periods of time. It is bad if you work from home and are on a telecon. I have called 5 times and complained within a 2 month period. Now I call and ask for a manger and within 30 minutes the problem resolves, but a manager never calls me back. They are always busy. Problem is that the city Franchised and there is not real competion otherwise I would be on FIOS.

member for 2.4 years, 12 visits, last login: 1 year ago
lodged 2.1 years ago